> My Epson flatbed 2450 scanner is giving me problems. I needed to move it > so > I put on the transportation lock. Once in it's new location I tried to > unlock it, but to no avail. It is well and truely stuck in the locked > position. Being over a year old and out of warrenty, Epson don't want to > know. Most people have suggested throwing it away but I've been happy with > it to date, so that seems like such a waste/expense. Am I missing > something?
If you have receipt - then take it back anyway. Under the sale of goods act - quote from Which? Magazine this month below (borrow a copy for full article, or email me off list!) - it sounds like you have a perfectly legitimate claim (via the shop not the manufacturer): "When you buy anything from a shop, you have certain rights under the Sale of Goods Act. These are often referred to as your statutory rights. The law states that, when you buy goods, they must meet the description given, be fit for purpose, and be of satisfactory quality. In plain English, whatever you buy must do what it's supposed to, be in good condition, free of faults, safe, and must last for a reasonable length of time. The definition of a 'reasonable time' varies from product to product, but you can make a claim on anything up to six years after you've purchased it (except in Scotland, where the limit is five years). And, crucially, if you do have a claim, the retailer - though not necessarily the manufacturer - is always liable." HTH Phil =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
