First off, thanx to Adam Jerugim and Norman Childs for their replies. I tried both of your suggestions but alas was unable to fix the problem.
I have visited the site and think I have found the source of the problem. The user says saving to any other location apart from the original location would crash CS. What I found was that I can save wherever I like as long I maintained the view as NOT thumbnails. In other words, it is the browse window's use of a thumbnail view that seems to be the source of the problem. It is the same with the open dialogue window. PS would crash if the view was thumbnail and you tried to select an image to open. A couple of points to note about the set-up. He had some very long filenames - mostly over 24 characters and with numerous spaces. Generally his files are large, over 50MB and sometimes +300MB/16bit. When XP crashes the following message was posted to the application log: Faulting application photoshop.exe, version 8.0.0.0, faulting module gdiplus.dll, version 5.1.3101.0, fault address 0x001279a7 What I need to do now is configure the 'open' and 'save as' dialogue boxes so that they always use list or details instead of thumbnail. I think this is a Windows Registry job but I am not sure how it is set. If anyone can tell me how these dialogue boxes take their settings (they seem to remember some settings although I have disabled the folder option "Remember each folder settings") and how to configure them, it would be appreciated. Thanx. Dp. ------- Original message follows ------- Hi PRODIG, SYS: Dell Precision 360, Xeon CPU, 2GB RAM, 1x200GB HDD (RAID 0) and 1X36GB (non-RAID) ultra 320 SCSI. PhotoShop CS. WinXP fully patched. I have an odd problem that is difficult to replicate and am out of ideas. The above PC was recently bought for a user that works from home. As I am not there to see I only have the info they relay to me. The problem seems to be with large (150MB+ 16bit) files. I think the problem is more with the OS than with CS. When the user double-clicks on one of these large files, it is opened in CS. When they try and save the file PhotoShop closes immediately and the file is not saved. Similar operations such as duplicate cause the same closing problem. If the user open CS, uses the file browser to find the same file, double-clicks on it in the file browser, everything works as it should. I have asked that he examine the event view for info. After clearing the event viewer and causing CS to crash the only noticeable event in the event viewer was that that "The Adobe LM service entered the stopped state". I can't find much info on the LM service, I suspect it may be a licensing service but don't quote me. There were other errors in the event view before the event viewer was cleared but I can not be certain that those are related. I know this isn't much to go on (which is why I am writing really) but does anyone have any ideas? We do have a work around in using the adobe file browser but it not ideal especially for a new machine. We have tried re-installing CS. I should admit that the processor is not on the system requirements but it is essentially the same architecture but with more cache (1Mb instead of 512K). I would be interested in hearing from anyone that has any ideas particularly in finding out what the Adobe LM service is and if it is possible to do without this additional app running in the background. Thanx. Dp. =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE ------- End of forwarded message ------- ~~ Dermot Paikkos * [EMAIL PROTECTED] Network Administrator @ Science Photo Library Phone: 0207 432 1100 * Fax: 0207 286 8668 =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
