Bill Anderson wrote:
"With Dell's pricing advantage stripped away by Hewlett-Packard,
Lenovo and other rivals, solution providers say Dell's direct mantra
seems trite and irrelevant in the face of service and technical gaffes
plaguing the vendor.
The Dell of today pales in comparison to the major competitor it was a
few years ago, said Sam Haffar, president and co-CEO of Computex, a
solution provider in Houston. "It used to be difficult to sell against
Dell because of their price points or the ease of doing business with
them. But that's not the case anymore. HP has tweaked its pricing and
Dell has been marginalized. Once you strip the pricing away, what does
Dell have?"
Haffar said Dell's pain is his gain. In fact, in the past 12 months he
has converted eight Dell accounts in whole or part to HP because he
can offer service and support that Dell can't match. He said his
business grew 35 percent last year, bolstered by his ability to
convert or make inroads into Dell accounts. And he's on track to grow
35 percent to 40 percent this year, fueled by his success against
Dell, he added. "
<http://www.crn.com/sections/coverstory/coverstory.jhtml;jsessionid=1FUIY3QN4SVDUQSNDLSCKHA?articleId=191901795>
<http://tinyurl.com/qvq3l>
With an evil grin, I enjoyed the CRN cover stating that. Serves them
right for outsourcing the customer service and getting shitty results
like they had. F*ckers.
--
Michael J. Babcock, MCP
MB Software Solutions, LLC
http://mbsoftwaresolutions.com
http://fabmate.com
"Work smarter, not harder, with MBSS custom software solutions!"
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