>I hear what you're saying about support. Here's what I do with my >customers to help "make it right:" I charge them for 24 hours of >support at roughly 1/2 my regular rate. At the end of the year, >whatever balance hours have not been used on support are then credited >to them toward NEW development. So, they see it as a value whereby >they're covered in support AND they do not lose any money because at >least it buys them SOMETHING rather than something like insurance for a >person who never uses it. It may not be as lucrative, but my customers >appreciate it and I appreciate the continued business.
That is much more fair. The white box vendor I use--they built my current network--does that, and they've made me very loyal by doing so, even though I have to pay premium prices for their hardware. Ken Dibble www.stic-cil.org _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
