At first glimpse, I think you answered your own question...
"...and now they're saying they'll sell me an extra "external"
service to filter spam on individual accounts."
Might be time to investigate other provider options. I've been EXTREMELY
happy with Rackspace. $4 per user per month. I've got 6 clients plus my
own account with Rackspace...since August. Rock solid, good folks to
work with.
And, as you know, your email and your website/domain do not have to be
handled by the same provider.
Mike
-------- Original Message --------
Subject: [NF] Email Spam Questions
From: Ken Dibble <[email protected]>
To: [email protected]
Date: 12/17/2012 2:35 PM
Hi folks,
I'm trying to understand an issue related to the company that provides
email service to our agency.
The company provides us with cpanel and we have set up about 40 email
accounts. We use pop email clients to access them.
They're using, I believe, SendMail/ProcMail/SpamAssassin to do this.
They just "upgraded" their servers "for security reasons" and
immediately following, the amount of spam we're receiving has
increased dramatically.
I can't use the SpamAssassin built into cpanel with these accounts
because we access them with pop servers. I would have to check each
account on the webmail daily to deal with false positives--a full time
job in itself.
When I complained about the increase in spam they said that maybe my
SpamAssassin settings didn't get copied over. Well, I never enabled
SpamAssassin on our accounts for the above reason and it's not enabled
now.
So something else must have changed when they did this "upgrade" that
is causing lots more spam to get in.
I think they must have something else on their servers to defend
against HDDs getting filled up with spam, and it can't be dependent on
clients using or not using their cpanel SpamAssassin feature. I think
whatever that thing is, it wasn't configured properly after their
"upgrade".
Yet the company is telling me that it uses SpamAssassin to protect its
servers from overload. And they are now saying they'll sell me an
extra "external" service to filter spam on individual accounts.
Does any of this make sense? What can I tell them to check?
Thanks.
Ken Dibble
www.stic-cil.org
[excessive quoting removed by server]
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