On 2014-01-29 16:35, [email protected] wrote:
On 2014-01-24 07:00, Frank Cazabon wrote:
Thanks Jeff,
the retainer is really an annual licence fee which covers upgrades as
well. I mainly use it as a means of:
1. Keeping me interested in continuing development/maintenance of the
product. If I don't get paid I will have to close down my business so
both me and my customers will lose out.
2. Guaranteeing a timely response to support requests. Generally I
guarantee 48 business hours, but normally respond immediately or
within minutes. If a client wants a faster guaranteed time then they
pay a higher fee.
The annual fee is optional, if they don't pay it they have to pay for
support as you go, but in some instances if they are more than a
couple years behind in the version they are using they may have to pay
some extra costs to get up to the current version before I can support
them.
I have recently taken the decision to try to move all my off the shelf
software to a very small monthly licence fee as I think this works out
pretty well for both parties. There is no big up front payment for
the customer to make, support and upgrades are included and my
business has a steady source of income enabling me to continue
development. Unfortunately some customers are on the old way of
paying.
I'm of the same viewpoint as Frank. Exactly.
+1
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