On Wed, Oct 15, 2014 at 7:15 AM, Lew Schwartz <[email protected]> wrote: > That machine went doa, and after a reasonable back and forth, Dell replaced > it, but there are now two sticky issues: > 1. Big problem .... they want the dead machine back. It has all my banking, > cc, password info on it. Further, since it died of power supply failure, > it's absolutely certain that all that info is intact.
After you backup all your stuff, use some wipe disk programs to erase the hard disk multiple times. Just google "wipe hard disk"! If you just don't trust those programs, you should ask Dell's customer service about this. Ask them whether you could keep the hard disk. Note that to do that, you will need to open the chassis. That action alone would break the warranty usually. > 2. They refuse to restart the warranty. After being without a machine for > two months and struggling with a failing pia before that, the warranty for > the replacement machine is reduced by the 6 mos that I had the bad machine. I don't think Dell's boss is reading Profox. No one here could help neither, I supposed... :) _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/CAGv=mjderomwpmabjxethuhitwygsajllsf7vyutps2ptza...@mail.gmail.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
