On 10/02/2016 17:42, Ted Roche wrote:
<snip>

Do you understand the mechanism within the DOCX files that's
deliverying the payload?
No, but don't think it would help me anyway. We just need a reliable way of determining if the word (or excel) file is infected. When they don't show up on xx virus scanners on virus total what can you do?

I wonder if opening the DOCX files in a different reader, like
OpenOffice might disarm the payload. Be careful: you're playing with
fire, here. Supposedly, you can completely disable macros with:

https://support.office.com/en-us/article/Enable-or-disable-macros-in-Office-documents-7b4fdd2e-174f-47e2-9611-9efe4f860b12
Our users sometimes get spreadsheets with macros from customers so occasionally need to use this feature. The article also shows that you can disable the feature but for trusted documents put them in a trusted location to run the macro. will have to check if this is viable.

We have just wiped the machine that did the damage but still could not detect anything on it. You just could not trust the machine as it was.

Turns out we were hit by crypto wall 4, but still don't know how it got onto the machine. It might have been an email attachment but we can't find anything suspicious in his email archive.

Peter




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