Not exactly related. I use *eVoice* <http://www.evoice.com> and our grandson uses *Grasshopper <http://grasshopper.com>*
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2115-v2-a> This email has been sent from a virus-free computer protected by Avast. www.avast.com <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail&utm_term=oa-2115-v2-a> <#DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2> *Shai / שי Charles Hart Enzer, M.D., FAACAPVolunteer Associate Professor of PsychiatryUniversity of Cincinnati Medical CenterWebSite:http://TinyURL.com/EnzerMD <http://TinyURL.com/EnzerMD>* *“There is no passion to be found playing small -- in settling for a life** that is less than the one you are capable of living.”* *Nelson Mandela* *Stop **Spammers** and **Virus Propagation* *Before forwarding, please delete the history of all email address* On Tue, Mar 29, 2016 at 3:12 PM, Ted Roche <[email protected]> wrote: > Yes, the technology definitely needs to take a back seat to the > ability of the vendor to understand and meet your needs. > > Asterisk is a remarkably feature-filled and robust product, but like > any of the other tools, you need to find someone who knows how to use > it and can offer the support you need. > > On Tue, Mar 29, 2016 at 2:18 PM, Ken Dibble <[email protected]> wrote: > > We took a bid from an Asterix vendor. I actually would have preferred a > > Linux-based system, but they were even smaller and less experienced than > the > > vendor we went with. > > > > > >> I think folks have gotten pretty lackadaisical with "acceptable level > >> of service" for computers these days. The phone industry operates at a > >> different level. > >> > >> I hope you've got some good leverage in emphasizing this message to your > >> vendor. > >> > >> I know a few locals who design/build/install/support Asterisk > >> installations and them tell me it's a tough business. > >> > >> On Tue, Mar 29, 2016 at 12:40 PM, Ken Dibble <[email protected]> > wrote: > >> > Thank you to everyone who responded. > >> > > >> > I spent most of the day yesterday researching this. I think the > problem > >> > is > >> > related to implementation of "early media" and SIP Code 183 messaging. > >> > We > >> > are not using SIP trunks; we are interfacing with the PSTN via a > Level 3 > >> > (formerly Time-Warner Telecom) PRI. I think there is/are a > configuration > >> > issue(s) related to this messaging somewhere either in the Level 3 > >> > service, > >> > the Patton gateway, the 3CX VoIP software, and/or the YeaLink phones. > >> > > >> > This vendor lowballed the bid because, in part, they were not highly > >> > experienced in this type of work. They're a white-box computer and IT > >> > administrative services vendor who only recently got into phone > systems. > >> > Ours is, by a few orders of magnitude, the largest phone installation > >> > they've ever done, and they had only done a literal handful before us. > >> > We > >> > trusted them because they've been very good on strictly computer > stuff. > >> > Their management is failing to accept that this is different: They did > >> > not > >> > sell us a server, software, switches and phones, separately. They sold > >> > us a > >> > phone *system*, and they are responsible for all aspects of the system > >> > functioning properly. > >> > > >> > Digital phone systems are also computers, and some of them, including > >> > the > >> > one we just replaced, also have separate hardware and software > >> > components. > >> > The fact that VoIP PBX software can run on a Windows computer does > not, > >> > IMO, > >> > change the "business model" with regard to the sale of phone systems > in > >> > any > >> > respect. A digital PBX vendor would immediately accept responsibility > >> > for > >> > failing to deliver a properly-configured system and fix it, for no > >> > charge. > >> > > >> > I suspect that a more experienced provider would understand this > problem > >> > and > >> > would not have had much difficulty in getting the configuration(s) > done > >> > correctly. This vendor, due to inexperience, underbid the installation > >> > labor > >> > cost, and underestimated the difficulty of properly configuring our > >> > system, > >> > and is now trying to recoup its losses. > >> > > >> > I sympathize with them, but I am not going to pay them to learn how to > >> > design and install phone systems properly. > >> > > >> > Ken Dibble > >> > www.stic-cil.org > >> > > >> > > > [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/CAFSdja0bVAF-Xu+NZpAGuPcXRb+bokm4W=d0yvesjeghuo5...@mail.gmail.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. 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