> Really appreciate to (I even wrote a letter to Dell) that they have not > out sourced their server support overseas.
Perhaps that is why the service experience for me and my one client who had a Dell problem was so positive. I was bracing for an out of country service experience, and got USA folks with rapid fire action. It may be different with non-Server, lower cost PCs. If so, I will deal with it. Unless Dell fouls up so badly that I can't get a solution to a future problem I have no need to consider another Server vendor. My experience with Dell support for the failed hard drive was the same as Jim's. The tech listened to me, heard what I had alredy done, and agreed with my diagnosis. No silly crap like, "Buy a new tape, format the tape, do a test write/read..." Hell, if you do not see the tape drive how is a new tape going to help!?! It was a pleasure to not waste my time on folks who can only read from a diagnostic flow-chart, must start on step one, and are not allowed to think on their feet. Gil > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Jim Dettman > Sent: Saturday, March 31, 2007 12:01 PM > To: [EMAIL PROTECTED] > Subject: RE: [NF] CompUSA closing a ton of stores > > > > Guess I've been lucky to with the Dells. Have been recommending them to > clients for the past ten years or so. No real problems and for me, Dell > service has always been first rate. > > Really appreciate to (I even wrote a letter to Dell) that they have not > out sourced their server support overseas. Can't tell you what a absolute > pleasure it was to place my last service call with them. Had a > drive go out > in a RAID array. Spent a total of 15 minutes on the phone, start > to finish > (including getting the drive ordered). > > Contrast that to a support call with a Microsoft tech on a LPD print > problem, in which everything was repeated back to me word for word. The > tech also assured me that we had to repeat every diagnostic I had already > done (with the Dell call, the tech listened to what I had done already). > > Net result *four and a half hours* latter; "yes your right, it is a > windows bug" > > I have always had a positive experience with Dell. With the > few failures > that I've had, tech support has always been first rate and the problem has > always been handled quickly and efficiently. > > Jim. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On > Behalf Of mrgmhale > Sent: Friday, March 30, 2007 1:55 PM > To: [EMAIL PROTECTED] > Subject: RE: [NF] CompUSA closing a ton of stores > > I go to CompUSA for most local purchases, when I must, and > usually when they > have a killer promotion. But, I purchase on-line as much as I > can (buy.com > & tigerdirect.com usually). I will likely not be building any of > my own PCs > and Servers any longer, other than replacing a MB and internals on a nice > system I built 4 years ago, and the MB capacitors went "pop" the other > month. I have a client who had a terrific run with Dell > machines. I ended > up getting one of their Servers (420), then another, then another. For > Lynda I got a Dell workstation instead of building a faster > replacement for > her. So far, after 3 years of buying Dells, I am pretty > impressed (no flame > mail, please <g>). But it seems Dell runs hot & cold with many folks. > Maybe I have just gotten lucky thus far. > > > Gil > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of Michael Madigan > > Sent: Friday, March 30, 2007 1:27 PM > > To: [EMAIL PROTECTED] > > Subject: Re: [NF] CompUSA closing a ton of stores > > > > > > 1. I had a really bad experience when I went into one > > with a client to replace a computer that had died. > > The kid wouldn't let us buy it without an extended > > warranty. He kept it up and kept it up. I left there > > really angry. > > > > 2. They pretty much had anything you needed though, > > so in a pinch when mail order wouldn't do, you could > > go in and pick up something quick. > > > > 3. Add them to the list of computer and electronic > > stores that go out-of-business. They'll be someone > > else to try and fail. You can't run a brick and > > mortar store with tiny markups. > > > > > > Silo > > Crazy Eddie > > The Whiz > > CompUSA > > CompuAdd > > Computercity > > Egghead > > Gateway Computer Stores > > > > > > Who am I missing? > > > > > > --- Jack Skelley <[EMAIL PROTECTED]> wrote: > > > > > David: > > > Good riddance (IMO)! > > > Corporate wise they were a PIA to do business with. > > > I can't count the number of lousy experiences I have > > > had with them > > > on both a corporate and personal level. Plus their > > > prices were always out of sync with everyone else. > > > With all the negative experiences I have had with > > > them I have not been in one of their stores in years > > > and every time > > > one of their corporate sales folks call I tell them > > > *Please don't call me anymore* as politely as I can. > > > Regards, > > > > > > Jack Skelley > > > > > > > > > David Crooks wrote: > > > > Has anyone seen how many stores CompUSA is > > > closing? > > > > > > > http://www.compusa.com/locations/closing_stores.asp > > > > > > > > David L. Crooks > > > > > > > > > > > > [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
