> > Thanks. Yes, eye-candy sells. I'm a bit disapointed, as the
> > 3.0 release has sold more than prior versions, but not as
> > well as I'd hoped. It's written in VC++ and has a full COM
> > API for integration, but that hasn't sold one license so far,
> > and it's much more time to implement features in VC++ versus
> > a higher level language. It's also using 'legacy' win32 calls
> > for much of its functionality which is very problemsome,
> > particularly with newer OS's, etc. I'm actually halfway
> > considering writing a 4.0 in VC#.NET.... Either that, or
> > leave it in a 'maintenance mode' and work on a completely
> > separate product... I'm still on the fence as to which to
> > spend my extra time on...

> database that the reporter later operated on. Both were assembler at the
> time, but the reporter side really could be any language. A few sample

Yes, the Overseer management application could be in any COM-consuming
language as well, as the guts of functionality is in the service and
the COM DLL server...


> Marketing is the really hard part of this (any!) business. The tact I'm
> on is to have a telemarketer systematically call targeted prospects
> (using a database app loaded with data from online directories) and read
> a script that invites the prospect to view an online demo (using
> Crossloop) given by our expert, who has the product installed with lots
> of data collected for show and tell. If the prospect likes the demo,
> they can reverse roles and our person then installs the product on the
> prospects machine as a purchase or for a 30-day trial. I've got the
> demo-person in place, but having trouble getting the telemarketer. The
> person I wanted is off in every direction but what I want her to do.

That's a very direct marketing approach-- probably more likely to work
than my more passive search-engine-optimization and other online
marketing has worked. I was doing quite well with SEO before Google
decided I was evil(which is why I scoff at their 'do no evil' slogan
which is a blatant lie to me).


> I am a big believer in the eye-candy stuff, but opportunities are
> limited by the nature of the product. System monitors have it a little
> easier because they may (especially at first) find noteworthy exceptions
> to show in blinking red, but "back office" systems ... Well, best I've
> come up with so far is a "reminders" screen that pops up during startup
> containing reminders for high priority items in several tables
> (schedule, do-list, problems, changes, etc.). I'm thinking about using a
> treeview for this screen to get more out of the real estate, but that
> would require operator interaction versus "I've done it for you".

I'm finding that there's two distinct markets for the system/network
monitors-- those that are very educated and insist on a very robust
product(which Overseer admittedly is not currently), and those that
like eye candy and aren't as educated. There's a few in the middle
that recognize Overseer does what they need now and it's less
expensive than the alternatives(which are more robust, usually).
Generally, I'm having a hard time making a decent buck on Overseer.
I'm lucky to make $1k/month in sales most months, and that includes
some environmental monitoring hardware I resell... Better than
nothing, tho...


-- 
Derek


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