>>      When Activation was introduced, there were numerous reports of failures 
>> that had to be
resolved by calling Microsoft and getting special override keys once they could 
demonstrate that
they owned a legal copy. Do you remember that? Now here we have people who were 
being honest, but
who were treated as though they were criminals.  They had to prove their 
innocence before they would
be allowed to use a product that they had paid for.<<

I am not sure if you have been through this process. I have and recently.

I was printing out a document to create an Acrobat PDF. Acrobat fires up to 
preview the document. Up
pops a message I have seen a couple of times before about my config changing 
and prompted me to
re-activate. Strange, but I tell it to do so. This time it comes back and says 
it cannot activate
and I can no longer use this program. The reason is I have it on another 
machine on my network.
Curious, but it was right. It just so happens I had my old laptop up and 
running to test a build of
software. 

I called Adobe to get this cleared up. The women who helped me though it told 
me to uninstall it on
the old machine first, then she would help me re-activate the current 
production machine. Not even a
sly remark about me being a criminal. She even waited patiently for me to 
remove the unused and
duplicate copy. Sure it was 10 minutes out of my day, and frankly I was 
embarrassed this even
happened to me, but I completely understood why. 

I suspect most of the time when this reactivation happens it is as innocent as 
my case. As mentioned
already, unfortunate, but obviously deemed necessary.

I have re-activated Windows and Office too over the phone for various clients 
and myself. Not even a
remote hint of being called or referred to being a criminal. 

That is enough for a Sunday.

Rick
White Light Computing, Inc.

www.whitelightcomputing.com
www.swfox.net
www.rickschummer.com


-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ed Leafe
Sent: Sunday, August 26, 2007 02:04 PM
To: [EMAIL PROTECTED]
Subject: Re: [NF] Windows Genuine Advantage suffers worldwide outage, problems 
galore

On Aug 26, 2007, at 1:53 PM, Rick Schummer wrote:

>>> They'll keep out the good people, too. <<
>
> Obviously this is true, but how many? Do you have any statistics  
> you are basing this on, or are you just generalizing?

        No, I have not spent my time compiling statistics. If that means  
that everything is therefore just dandy for you, so be it.

        When Activation was introduced, there were numerous reports of  
failures that had to be resolved by calling Microsoft and getting  
special override keys once they could demonstrate that they owned a  
legal copy. Do you remember that? Now here we have people who were  
being honest, but who were treated as though they were criminals.  
They had to prove their innocence before they would be allowed to use  
a product that they had paid for.

        How much is their time worth? I know what I charge, or what my  
lawyer charges. And unlike copies of software, time is not an  
infinitely copyable thing. When my time is taken from me, it's gone.  
Adding this to Windows stole valuable time from (hundreds, thousands  
- you supply your number) of people, and that is an actual theft, as  
opposed to a virtual theft that you are so frightened of.

-- Ed Leafe
-- http://leafe.com
-- http://dabodev.com




[excessive quoting removed by server]

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