On Dec 21, 2007, at 1:58 PM, Matthew Jarvis wrote:

> The guard excorted me out of the building and back to my car and I  
> never
> heard a word about it ever again.

Wow, Matt -- -

Incredible story --- I LOL'ed, too.

My story isn't anything as good, but here it is:

I had a client (in another city) with a weird system. (Yes, I  
designed it, but from their operational spec.) The client gathered  
cash register receipts from retail stores all over N. America. These  
data comprised part of the database of the application, so every  
month they ran a program to flush out the old data and add in the  
new. Of course, it wasn't just an "append from" --- the raw data had  
to be massaged and coordinated with data in other tables. With the  
equipment of the time and the 1,000,000's of records coming in from  
the cash register, the process took *hours* to run. I did everything  
I could to tweak the program, memory allocation, and environment to  
make this process run as fast as possible.

The program was chugging along for a couple of years -- not a peep  
from them. One day, I got a panic call -- it crashed. (Of course,  
rolling the thing back and starting over took *hours*, too.) I did  
what I could to diagnose it over the phone. These guys were notorious  
for poorly configuring work stations, so thought that was the likely  
cause. I got another call an hour or so later -- the IT director was  
on a rampage, and he wanted me there NOW.

First thing the next morning I hopped on a plane, rented a car -- off  
to their town I went. When I got there, I was greeted by a bunch of  
nervous-looking people and escorted to the department and a free  
computer. Turns out the IT director had just had installed a brand- 
spankin'-new Novell server. He was as proud of it as if it was his  
kid who has just won a Nobel Prize. The way the server cached memory,  
when I closed a table it stayed in memory for many seconds. For some  
reason I don't remember now, that caused the whole application to crash.

All I had to do was build a 10-second pause into the program (a  
little inkey(), anyone?), and off it went.

The IT guys *begged* me not to tell him that it was his beloved new  
server that caused the problem. He would never have believed it, and  
an even-bigger storm would have been a-brewing. I billed them for 2  
days of travel time at $1,000 per + expenses. Cost them about $200  
per character that I typed into the program.

Ken


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