I try to be nice to people, especially clients, but there are some that
are just rude and idiotic at times. My client
(whom-I-can't-wait-to-fall-off-support) is terrible for communication.
She sent this to her last week, complaining and bitching royally to me
about all the extra work she has to do:
> it will not print the envelopes. we are having the same problem as
> last time. the h2office folder keeps popping up and we have to click
> on something but there is nothing to click on that says envelopes. we
> will have to handwrite the envelopes again.
I swear to God she's one of those bitchy people who just loves to "get
up on the cross and suffer for all to see" ...when she could have an
easier remedy. My response to her:
You know, if you've got an issue that is going to cause you any
extra work, you should call...not use email/comments like this.
Are you talking about the REAL system or the BETA system?
Still waiting on your feedback from the BETA update the other night!
So today she sends this to me:
> Ok, first of all I don't have time to call you since <coworker> and I
> are yet again manually fixing problems that have accured. (the extra
> 20% penalties) So since it is March I had to do what I had to do to
> make the office and the boroughs run smoothly by getting out my
> delinquents. This problem happened last time and you said the same
> thing, network/printer error. No... not the case. I used the main pc
> for this and the live verson and printed everything out so if there
> were and issue I'd be able to freeze frame it like you requested.
> Well I tried, and it refused to send you what I was seeing. I had to
> go into each individual account and print out one envelope at a time
> because for some reason there is an issue with the mass producement of
> the envelopes. I still ended up taking all of Lansford home with me
> to handwrite the addresses due to how long it took to get <town1> and
> <town2> to print. As far as the reports go, I have yet looked at
> them. I will look at them tomorrow morning and email you when I see
> them.
> Tonia
And my response to her:
If you want me to review and fix any potential issue whereby the
system is failing to print yet does not produce any bug reports,
then you need to call. I cannot help you otherwise. I have tried
to be helpful and courteous to you but I cannot fix problems that I
am not only unable to reproduce but yet am not made aware until
after the fact. I have established a support vehicle with the
LogmeIn that I provided completely free to you at no charge
whatsoever to extend good customer service to you...but if you don't
have time to call me when it's happening, I cannot help you with
messages/issues I cannot see. Sorry.
I can't wait to be done with this one....what a RPITA. She's poorly
educated and I'd like to look past that, but it's frustrating since
she's just a dumb animal. Grrr...
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