As dictated in the fine print of my contract as the local friendly
neighborhood computer geek ,this time of year I get inundated with
everyone's new PC's and laptops they received for the holidays.  I take the
machines, clean out the bloatware , make them more user friendly and hand
them back to their excited owners. Along the way I inevitably run across a
preinstalled Norton product, which this year I decided I would try to take
the time to learn the interface, set it up properly and really give it a
chance; based primarily on Gil's love and unwavering faith in the product
line. Well, after almost an hour inside the interface, I surrender. it ( the
360 product) getting uninstalled and going right back into the Hate-bin, and
I'm picking up the "Norton's blows really, really hard" flag once again.
Here's why:

 

No access to fine tune settings whatsoever.

No control panel

No ability to set up and save custom scans

No ability to turn down the notifications

Pop up city from the task bar with nags  ( note to developers: silent
programs = good programs )

Unclean uninstall. this crap left half a dozen start up elements I had to
manually remove via autoruns.

Intrusive behavior in internet explorer, and the shell. 

Doesn't ask permission to do things; it just does them.

Spam. I registered under one of my hotmail accounts and despite every opt-in
being unchecked, I received *8* emails in less than 20 minutes from them.

The general vibe from the software that they know better than I do as to
what is "safe" for my PC.

 

Now, I'm sure all these things could be addressed somehow, but at this point
why bother? Is it really too much to ask to make these sort of adjustments
available ( and easily available ) to those of us who want them? Do they
really have to be hidden? The really sad part of all of this is that it's
very likely it's a great product that would do a fine job, but the
combination of everything above has not only earned it 'insta-delete'
status, but has cost Norton's around 40-50 new licenses as people tend to
buy what I recommend to them. It's a shame. Adios Norton 360, maybe next
year.

 

Dave

 

David Smith

Systems Administrator

Doan Family of Dealerships

(585) 352-6600 ext.1730

[email protected]

www.upstatedigitools.com

 



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