> -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of David Smith > Sent: Monday, June 29, 2009 2:11 PM > To: [email protected] > Subject: [NF] need advice regarding Honesty vs. Brutal > honesty with clients > > Hi Foxers . I was hoping for some advice regarding exactly > how honest is too honest when it comes to working with > clients. My situation: I did a website and programmed some > custom software for my leading client. Everything is great, > everyone is happy. Over the next few months I see a subtle > uptick in dissatisfaction as the tool they commissioned is > being ignored by its intended users, and an increasing amount > of vague, non-specific gripes about the site. Ignoring the > fact the tools work perfectly and the site traffic has more > than doubled from their previous efforts, I find myself in a > somewhat frustrating position. What I'd really like to do is > say " Hey dummies, why not invest your time in looking for > ways to leverage these investments for you instead of > grumbling in the corner over problems your own policies > created and you could easily change?". except maybe a little > nicer. Those who know me well understand I have a bad, bad > habit of telling the blunt version of the truth when I see it > . Obviously I want to keep my highest revenue generating > client, and want to keep them happy. At the same time my > tolerance for dealing with idiocy is wearing thin, and quite > frankly, I really don't want to just rip them off by doing > projects that don't address their real problems just to make > more money. Advice gratefully welcomed and sincerely > appreciated as I suspect over time I will run into this again > and again. >
.... and it's always great when they finally get their act together with a new manager or owner (or economics), then people like YOU get blamed for not putting the common sense approach into place... Matt Jarvis Programmer/DBA Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation. _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
