I called Comcast, again...

Now they say our problem is due to an old "rate" code held over from when we
were a Blazenet customer.  

The Tech person updated our code, and low and behold increased our speed
from 5 MB down and 1 MB up, to 22 MB down and 5 MB up, plus they lowered our
monthly charge from $169.00 to $99.95, and he said if the SMC cable modem
freezes again to call and they would send out a newer, bigger, and more
capable modem (Docsis 3.0)!

Thanks to all for your suggestions and advice.


James E Harvey
Hanover Shoe Farms, Inc.
M.I.S./Corresponding Officer
Off: 717-637-8931
fax: 717-637-6766
email: [email protected]


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