<http://www.businessinsider.com/why-microsoft-is-3x-better-than-apple-for-customer-support-2011-5>
Not a M$ based blog-author or so from what I found so far. That aside the article goes into a good amount of depth on what is available today and how the two companies face the "support" in different manners. This guy really pushes how the current social medium can be tapped, or so I thought, and how close are you to tapping it or putting a wall up against it. BTW we are a customer support system as well. ;-> -- Stephen Russell Unified Health Services 60 Germantown Court Suite 220 Cordova, TN 38018 Telephone: 888.510.2667 901.246-0159 cell _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
