The Job Description is as follows: Location: Atlanta, GA Duration: 6 Months
MAJOR RESPONSIBILITIES Responds to customer voice calls and email requests concerning IT services, system status, network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT. Records service requests, provide first level diagnosis, resolves or assigns requests to appropriate technical area or vendor. Tracks status, communicates with the customer regarding status of open tickets. Follows up to ensure customer satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Performs related duties as assigned or requested. Requires general direction and supervision. EDUCATION Bachelor or Associate degree in Computer Science or a related discipline and at least two years of experience in IT or an equivalent combination of education and work experience. EXPERIENCE & SKILLS Two or more years experience in an IT environment. Must have excellent customer service skills. Ability to identify, understand, and acts upon general requests without detailed guidance. Must work well in cooperation with a team. Must be flexible and able to adapt to changing assignments and business needs. Must be able to contribute to determination of how to adapt team assignments to ever-changing processes and business needs. Strong documentation skills. Ability to function well under stress. ----------------------- Thanks & Regards Naveen Chakravarthy V AIT Resource Group Inc 847-598-4444 ext 8811 [email protected] YIM: [email protected] Gtalk:[email protected] Naveen AIT Resource Group Inc 847-598-4444 ext 8811 [email protected] -- You received this message because you are subscribed to the Google Groups "project managment" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/project-managment?hl=en.
