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Qs. You finished your project for a customer to implement a business software 
solution. All deliverables have been handed over and are already in use by the 
company. There is a minor last payment to be made by the customer on contract 
closure. You believe that it is now getting time to finally close the contract 
with the customer and then administratively close down the project. You 
approached the customer this morning and found that they are reluctant to 
finally close the contract. But you do not exactly understand why. What should 
you not do?
A. Update all documents related to the project and the product so that they 
reflect the final specifications and the status of both the project and the 
product. Organize them in a fashion for easy access.
B. Focus on your next project and leave the customer the time to get familiar 
with the software. They will come back to you anyway after some weeks to 
terminate the contract and make the last payment.
C. Based on the contract and all documents which are relevant for the formal 
relationship with the customer, write a close-out report describing what was 
contractually required and what was obtained.
D. Make sure that there are no active purchase orders against the contract or 
any other pending obligations, requests or claims from either party which need 
to be resolved. Then insist on formal contract closure.

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