Hi All,

   The following PMP® exam sample question is taken from the Free PMP Exam
Simulator (The answer is at the very bottom):

------------------------------

Management decided to introduce a quality management program which required
the employees to learn statistical process control techniques. The
employees responded negatively to this change. What can be the probable
reason for this?

A) They fear they will lose their job
B) Threat of safety
C) Change will lower their income
D) Fear of the unknown

------------------------------
Hint: This fear results in resistance to change.
------------------------------

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Until Next Time,
cornelius Fichtner, PMP
President, OSP International LLC

Answer and Explanation:
The Correct Answer is D.The employees are resisting because they are not
familiar with the new technique. Fear of the unknown is a very common human
characteristic. They fear that they will not be able to perform on the job.
The PM should use his/her interpersonal skills to manage this resistance to
change.

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