Please send resumes at *[email protected] <[email protected]>*
*Job Description:* *Title: System Support Engineer/System Engineer/Network Engineer* *Location: San Ramon, CA* *Duration: 12+ Months* *Essential Skills:* • Must have experience in working on customer Switched networks - *CCNA minimum ; CCNP desirable* • 3+ years in *L2-L7 network engineering, *proactive monitoring, advanced troubleshooting/diagnostics and customer support • 2+ year experience in setting up / troubleshooting Unix/Linux and Windows devices • 2+ year experience in* IP network monitoring / management tools (such as nagios, ) and protocols* • Proficient in one or more scripting/programming languages (Shell/Perl/Python/Java) *Role Summary/Purpose:* · As a member of the Industrial *Cloud team*, the system support engineer will provide *Technical Support for the “Connectivity as a Service”* and “*Managed Data Transport Service”* offerings, which is for secured and highly available connectivity to connect edge devices to the cloud. *Essential Responsibilities:* • Working with predefined SLAs & KPIs pertaining to ITIL practices including Incident Management, Change Management, Problem Management, etc… • You will be responsible for managing support cases on a daily basis including initial triage, isolating and diagnosing the problem, opening service requests with various vendor teams, and monitoring the general health of the system and services • You will also be responsible for building the knowledge base to prevent recurrence of escalation for previously resolved case. • Join client incident calls and interact with application teams to advise/create load balancing solutions unique to the client requirements. • You will be responsible for defining and building the escalation process into the Infrastructure and network teams. • Continuous improvement of Incident Handle Times, First Contact Resolution, Escalation Rates, Self-Service/Community Experience • Participate in a 24x7 on-call rotation *Qualifications/Requirements:* • Bachelor’s degree in Computer Science/Engineering OR “STEM” Majors (Science, Technology, Engineering and Math) *Eligibility Requirements:* • Possibility of on-call rotation and Legal authorization to work in the U.S. is required. *Desired Characteristics: * • Good communication skills • Good knowledge of spread Sheet reporting/creation • Experience in handling and working customer SLA’s • Experience in working to deadlines • Experience in working under pressure • Good problem solving skills • ITIL V3 Qualifications desirable Please include the below details with your updated resume if you interested with this position… Full Name: Contact: Email: Current location: Open to relocate or Location Preferences: Work authorization: Currently in project: Availability to Start: Last 4 digits SSN: Total Years of IT Experience: Experience working in US: Education (Passing year of Bachelors/Masters): Skill Set: Skype ID: Rate: *Thanks & Regards,* *Rahul Agarwal* *Technology Resource Group Inc.* 3736 Hills-Dale Court Santa Clara, CA Work: 408-709-1760; Ext:979 Email: [email protected] GTalk/Skype: ra.usstaffing || YM: rahulkabeer -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/project-managment. For more options, visit https://groups.google.com/d/optout.
