Dear Business Partner, My client is looking for a *Business Analyst with Healthcare and CRM Exp - Must be EAD, GC or US Citizen.* Please share your consultants suitable resumes with me on my ID: [email protected];
Immediate Need - Business Analyst with Healthcare and CRM Exp - Irvine, CA or Minneapolis MN - Start ASAP!!! *Job Title: Business Analyst with Healthcare and CRM Exp* *Duration: 12+ months* *Location: Dallas area, TX* *Contract to Hire* *Must be EAD / GC / Citizen* **** TOP REQUIREMENTS: * • 10+ Years working as a Business Analyst. • 3 + years experience working with CRM (Customer Relationship Management) Systems. * Hands on experience with agile projects and JAD session facilitation. Job Responsibilities: Market & Constituent Analysis o Perform required market analysis to establish holistic understanding of the competitive landscape o Assess various customers, partners, and other constituents related to the market o Establish comprehensive understanding of the core competencies / business capabilities that distinguish us in the marketplace (e.g., key differentiators) o Identify opportunities to build new or enhance existing business capabilities to stay competitive Product Strategy Definition o Define market segments and perform appropriate analysis necessary to support definition of targeted product strategies o Define required business cases that clearly demonstrate ‘Why’ we need to invest in building new / enhancing existing business capabilities to realize product visions / strategies Product Planning o Define appropriate product / business plans for approved investments o Ensure alignment/linkage between business and product plans with product strategies. o Lead relevant workshops to understand constituent (user / buyer) characteristics and develop business requirements (including user stories, journey maps, scenario analysis) that will help realize product vision / strategy o Establish clear understanding of all the business services that will be delivered by the technology product and associated service level requirements or SLRs o Coordinates the development of prototypes to demonstrate business value, technology and intent. o Develop appropriate pricing / chargeback models and ensure consensus across key stakeholders o Perform organizational readiness assessment(s) as needed to ensure that we are organizationally ready to operate the technology product and deliver the desired business outcomes o Support the definition of organizational change and related plans to ensure successful product launch Product Implementation & Deployment o Represent product related programs across the organization as appropriate to ensure the needed awareness o Identify product implementation risks and ensure that those are appropriately managed o Ensure that appropriate service level agreements are defined for all the business services that will be delivered by the technology product(s) o Ensure proper training across all users and other stakeholders for new / enhanced products Product Management & Support o Monitor and evaluate product performance on an ongoing basis against the agreed service level targets o Provide marketing/sales staff with the support/resources required to enable the sales process o Support relevant IT and business stakeholders to ensure appropriate resolution of identified incidents / problems o Provide consulting on proposed product customizations, based on specific customer or market requirements, evolving business needs, or service level target breaches o Assesses and interprets customer needs and requirements. o Identifies solutions to non-standard requests and problems. o Solves moderately complex problems and/or conducts moderately complex analyses. o Translates concepts into practice. o Acts as a resource for others with less experience. Required Qualifications: • 10+ Years working as a Business Analyst • 3 + years experience working with CRM (Customer Relationship Management) Systems • Demonstrated experience with collecting, documenting, and writing business or technical/systems requirements or processes • Ability to work with multiple SMEs and Stakeholders within a Cross-Functional matrix environment • Ability to work in ambiguous environments • Intermediate level of proficiency with PC based software programs (Excel, Word, PowerPoint, Visio, WebEx) • Demonstrated process improvement, workflow, benchmarking experience, and/or proven ability to evaluate, create, and improve business processes • Excellent communication, time/project management, problem solving, organizational, and analytical skills * Hands on experience with agile projects and JAD session facilitation * Healthcare experience highly desirable Thank you for your time and look forward to work with you. ______________________________________ Best Regards, David Johnson - Sr IT Recruiter MANIFEST Technology Email: [email protected] This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. 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