*Hi**, * *A Systems LLC* is looking for Network Voice Architect *at *Mc Lean, VA
*Please share your updated resume to Amit at amit@**asystemsllc.com* <http://gmail.com/>* OR feel free to contact me at **404-462-0967* *Job Discription * Key Responsibilities · Experience Cisco Unified Communications as a Service (UCaaS). · Experience in consolidating of long-distance voice transport services and the introduction of session initiation protocol (SIP) trunking · Provide tools and expertise to support the analysis of call detail reporting (CDR) and the application of telecommunications expense management (TEM) services. · Failover and Disaster Recovery: hosted telephony solution provides an active-active failover for both UCaaS and Contact Center as a Service (CCaaS). · Disaster recovery of UCaaS and CCaaS automatic and instantaneous. · WAN to synchronize data between active-active sites. · Experience in configuring SIP trunking service active-active failover for trunking services in coordination with UCaaS/CCaaS. · Able to provide emergency broadcast services to onsite telephony equipment uses Singlewire. · Experience managing Jabber mobility · Voice Transport —will consolidate the transport to provide with long distance (domestic and international) and toll free service. · Provide consolidated voice network backbone with TDM and SIP trunks . · SIP trunking integrates with MPLS to deliver voice services as an application over a consolidated IP network. · Manage trader voice environment to maintain a stable and refreshed uniform platform. · Manage dynamic security, monitoring and compliance tools and applications. · Provide House trader voice management with viable and regulatory-compliant business continuity plans complemented by robust disaster recovery solutions. · Integrate and facilitate compliance with the myriad of national regulations. · Provide voicemail solution and able to forward a copy of all voicemails as they are recorded to SMTP mailboxes (only 1 mailbox can be active at a time). · Experience in integrating Voicemail with user MS Exchange accounts for systems that provides appropriate access rights to UCaaS/CCaaS. · Call Recording · Migrating the trader voice back office Nortel system with Cisco based UCaaS. · Experience in managing Nice NTR system · Provide Voice recording services for trader voice as dictated by business or legal requirements. · Experience in managing Trader voice recording equipment and systems. · Experience in Monitor and record calls on a “handset” basis, which capture conversations irrespective of which line the trader is speaking on. · Supporting and Monitor and record calls on a “line” basis, which captures all conversations on pre-determined lines. · Support both on- and off-trading floor, as applicable. · Support retention periods of varying lengths based on business and regulatory requirements. · Provide Support a back-up retention system. · Support on-demand playback requests from authorized users in accordance with the Service Levels. · Enabling contact center capabilities in Cisco HCS. CCaaS supports advanced call routing, IVR. Primary Responsibilities · Collaborate with systems engineers/architects and external partners for upgrades to operating systems, hardware and contact center applications. · Management of support escalations and advanced troubleshooting with Cisco or partner level TAC, carrier and/or application vendor. · ICM configuration for inbound call routing as well as outbound with Acqueon LCM campaign management. · Programming with an understanding of the business reporting requirements and providing support to operations to understand or interpret reporting metrics and service levels. · Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues. · Assist with the installation and troubleshooting of telecom systems. · Ability to recommend and implement software updates to Cisco UCCE, CVP/IPIVR, CUCM, CTIOS, Unity and Unity Connection, QA and IEX WFM. · Full understanding of PCI requirements to ensure QA solution is meeting compliance and issues are resolved within established SLA. · Identify/recommend infrastructure upgrades and improvements based upon industry best practices and the Cisco Lifecycle Services Approach. · Assist with troubleshooting of routers, switches, gateways, DNS servers and DHCP servers where it might impact voice and video. · Assist with configuration, management and monitoring of voice and data devices. · Troubleshooting complex types of call routing issues requiring knowledge of enhanced carrier routing, UCM functionality, ICM, IPIVR and CVP expertise. · Ownership to ensure documentation is up to date to reflect redundancy and business rules applied to call routing and infrastructure from both a component and application perspective. · IVR Recordings Management · Agent, Skill Group, Call Type, Device Management · Familiarity and exposure to RCD/TCD/Call Trace/Log Analysis. · Ensure that the performance and availability of the data and/or voice infrastructure is maintained to the highest standards so that maximum productivity is achieved. · Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions and backup systems. · Participate in 24/7 support and on-call rotation, including incident management duties. · Performs timely review and planning of maintenance and upgrades for existing Infrastructures (hardware and software). Certification requirement · CCNA(Voice) · CCNP (Voice) · Cisco Voice and Unified and Communications Administration · Cisco Voice Communications Voice over IPand QoS · Cisco Unified Communications Manager, *Thanks & Regards,* *Amit * *A Systems LLC 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 Direct: **404-462-0967 | **Email:[email protected]* <email%[email protected]> -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/project-managment. For more options, visit https://groups.google.com/d/optout.
