*Role : ServiceNow Developer* *Location : **El Segundo, CA / Los Angeles CA*
*Duration : Long Term Contract* *Client :Cetera* We are currently seeking an experienced *ServiceNow Administrator/Developer* assist in developing the long term vision of the ServiceNow application. They will provide strategy and technical insight in designing and supporting ServiceNow while aligning to Service Management best practices. The role will also be responsible for researching, planning, coordinating & implementing application solutions for conceptual design requirements. The responsibilities will vary from ServiceNow strategy to day-to-day support of ServiceNow. The *ServiceNow Administrator* will have a fundamental understanding of IT service management and the ITIL business processes; experience working closely with SME’s, project managers, and process owners to understand business requirements, translate them into technical specifications and develop ServiceNow functionality. They will also be responsible for performing daily administration, issue resolution, and troubleshooting. *Responsibilities Include:* - Provides analytical and technical expertise for ServiceNow configurations. - Provides day-to-day administration of the ServiceNow instance. - Personalizes and creates forms and fields, new applications, modules and tables, activates plug-ins, builds reports, gauges and homepages. - Sets up Service Level Agreements (SLAs) and monitors SLA workflows, creates and tracks Service Catalog requests, and items with variables. - Creates, monitors, modifies, and publishes Service Catalog workflows with approvals. - Manages users and groups access rights, business rules, controls and scripting. - Conducts ServiceNow testing and UAT signoff for upgrade and release cycles from the ServiceNow Development team - Handles incident troubleshooting and resolution for ServiceNow related issues. - Develops, prepares and edits application administration documentation, presentations, training materials and manuals. - Creates reports and provides data analysis to support the program, processes and services. - Configuration/Customization of the ServiceNow system including workflows - Uses scripting tools and Service Now functionality, create script to automate routine tasks being done in Service Now - Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation - Articulates technical concepts using easily understandable business language - Load, manipulate and maintain data between Service-now and other systems - Researches and Deploys new releases and/or enhancements into the ServiceNow live environment - Performs System and integration testing with sample/live data with Support Services team - Works directly with IT Management to align ServiceNow with IT organization strategy - Maintains and support ServiceNow operational functions - Monitor health, usage and overall compliance of the application *Qualifications: * Development of ServiceNow applications, including modification to existing ITSM modules Work with process owners to develop and implement workflow Perform regular ServiceNow Discovery and CMDB maintenance Report Setup/Custom Reporting Perform data imports Custom Scripting 3rd Party software integrations Facilitating roll out of new applications and modules Participate on project teams as necessary Assist the ITSM Manager with development and implementation of best practices and procedures *Required Skills: * ServiceNow System Administration Certification Scripting in ServiceNow ServiceNow Discovery ITIL v3 Foundations Certified ITIL Service Operation or Release, Control and Validation certification Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Asset Management, Incident Management, CMDB and Discovery, Knowledge Management, Mobility, and Service Request Management Project management or development lifecycle skills beneficial Good analytical and problem solving skills to resolve technological problems Business requirements analysis 3 plus years hands-on experience implementing ServiceNow IT Service Management tools to support ITIL processes ServiceNow development and configuration 3 plus years of experience using JavaScript, XML, HTML, etc. Experience integrating with web services (publishing or consuming) · Required experience: · ServiceNow: 3 years Regards, *Padam S.* Client Relationship Manager HANAC Staffing Solutions LLC Fax: 423-402-9915 Web: www.hanac.us -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/project-managment. For more options, visit https://groups.google.com/d/optout.
