Dear Business Partner,
My client is looking for a *ServiceNow Architect*

Please share your consultants’ suitable resumes with me on my ID:
[email protected]



Job title: ServiceNow Architect

Location: Minneapolis, MN

Duration: 6+ Months Contract



Job Description

Resolve client technical issues to return the client to productivity as
quickly as possible.  Adhear to signed service level agreements with
participating business units.  Conduct research into system features and
enhancements and recommend changes in development, maintenance, and system
standards.  Follow client IT standards, procedures and methodologies for PM
and system development.

Experience in implementing / administering one of the following tools:

ServiceNow ITSM and experience with at least one or more Modules:  HR,
Service Catalog, Asset Management), CMS (Content Management), Self Service
portal

Experience with browsers, databases, Cloud hosted application



Job Duties

Resolve client technical issues

Isolate and determine root cause of technical problem based on client input
and remote management technology

Determine effective resolution of issues by troubleshooting and analyzing
computer system errors of moderate to difficult scope where analysis of
situations or data require an in-depth evaluation

Determine business impact of problem based on Business Unit Criteria

Provide remote technical support for software (ServiceNow)

Interact with internal and /or external escalation resources to resolve
complex technical issues

Create and update knowledge base to improve service to clients including:
Develop written procedures, tips, reports, and support related material.



YEARS of EXPERIENCE

6-9 years of IT industry experience



EDUCATION

Bachelor’s degree



ServiceNow Developer Certification

IT Support Skills Experience

ServiceNow application experience-admin experience/dev ITSM and experience
with at least one or more of the following:

CMS (Content Management Services)

Portal

Service Catalog   4-6 years

GUI/Development Tools

SQL 1-2 years



Languages:

Javascript, Jelly, CSS, HTML, ASP.NET, SQL

AJAX, jQuery



Database:

Oracle.



*Best Regards,*

*David Johnson - IT Recruiter*

*MANIFEST Technology*

*Email:* *[email protected]* <[email protected]>



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