*Hello,* *Greetings of the day!!!*
*Please share resumes to [email protected] <[email protected]> at the earliest.* *Below is the job description for your consideration:* *Role: Clinical Help Desk Support (Phone / Email) * *Location: Dublin, Ohio* Overall experience level: Preferred minimum of 2-7 years’ experience as an IT support/call center agent · Looking for a helpdesk agent to provide support within a call center for a Healthcare client. This helpdesk provides support coverage 24x7 / 365 days a year. · As a support desk agent your duties would include · Answering phones and monitoring Electronic Submissions for a Healthcare client’s Clinical product · Creating Support Tickets in Salesforce (Case tracking tool) · Multi-tasking between multiple online tools · Working with PHI and PII Data · Ensuring that cases are assigned and worked within standard operating process guidelines · Handling issues reported by Patients regarding account management, authentication, and basic site navigation that can typically be addressed quickly with the first call resolution. · Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records *Primary skills requested: * · Tracking · Healthcare knowledge · Salesforce · Helpdesk · Support · Email · Phone -- Thanks & Regards, *Srikanth* *HCL Global Systems Inc* *Desk: 248-473-0720 Ext: 179* *Email: [email protected] <[email protected]>* -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/project-managment/CAED9fV4wC7Mpq9NC6xJ0N%2B_kBHQvvqMxkJuTgLGV4EYPpt05tQ%40mail.gmail.com.
