Dear Friends, Greetings of the day!!!
Please share suitable profiles at the earliest: JD as follows: *Role: Service Now - Field Service Management* *Location; Raleigh, NC* *Requirements:* - Strong knowledge and experience in ServiceNow implementation - Experienced or Certified ServiceNow System Administrator - Knowledge of ServiceNow Customer Service Management implementation and Field Service Management implementation is a plus - Knowledge of Splunk is a plus - Participation in an on-call rotation model to provide 24x7 coverage - Excellent communication, organization, and interpersonal skills - Strong problem solving and analytical skills - Ability to prioritize and execute tasks - Ability to work independently to complete tasks - Strong knowledge of software development methodologies - Experience with ITIL Processes and Tools a plus - Bachelor’s degree in Computer Science or a related field is preferred *Responsibilities*: - Provide production support for the ServiceNow Field Service Management application through troubleshooting, problem analysis, problem management, and resolution to correct issues - Monitor, maintain, and improve the health and stability of the ServiceNow FSM application - Troubleshooting application, system, and performance issues, and working with SAAS support ServiceNow as needed, to resolve Incidents and Service Requests within SLAs - Working with integrating legacy systems (including 3rd party supported) to resolve any integration issues - Monitoring scheduled jobs/dependencies and job failure alerts to ensure timely error handling - Supporting custom and standard reports being used within ServiceNow - Applying code and/or data fixes as needed to resolve Incidents -- Thanks & Regards, *Srikanth* *HCL Global Systems Inc* *Desk: 248-473-0720 Ext: 179* *Email: [email protected] <[email protected]>* -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/project-managment/CAED9fV4hE%2Bkzk%3DaR7jUviX79k3AKmfNrxhqwMOozBaWFXRdcNA%40mail.gmail.com.
