*Hi Professionals,* *Role : Java Senior Developer*
*Location : Owings Mills, MD (Initially Remote But After Pandemic It’s On-site)* *Rate : $52-54/HR on c2c * *Visa : NO H1 Transfers* *Job Roles / Responsibilities: * *Stakeholder Management:* - Communication with Business users related to resolving queries, obtain clarifications and providing updates - Setup Business bridge calls to update status of Critical incidents / Outages - Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution. *Service Management:* - Responsible for the project tasks assigned - Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure - Manage queue effectively and allocate tasks to the team based on an allocation plan. *Service Tracking:* - Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.) - Conduct peer reviews and ensure quality of deliverables. *Service Execution:* - Comply to defined processes during task execution (including problem management, KEDB management etc). *Thanks & Regards* *Mohd Azhar uddin* *Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232* *Email: [email protected] <[email protected]> * -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/project-managment/CAFp5OXg1nB03nKGp0MAn43AD-j6TTJddnpV7ZkMoMcJjSiA%3D7w%40mail.gmail.com.
