*Hi Professionals,* *Role : Project Management ( Life science Domain )*
*Location : Foster City – CA /Remote until Covid* *Visa : NO H1 Transfers* *Job Roles / Responsibilities: * - Preparation of the Project Plan (Gap Analysis Improvement Initiatives) - Understand the ITSM landscape and providing support to the entire team - Provide ITIL best practice service management at an operational level for the Customer’s environment - Conduct ITIL maturity audits and provide recommendations for process improvements - Plan the CMDB activities viz. identify the stakeholders for Applications prepare the Technical Services hierarchy identify and document Application and Application components - Identify and validate CI’s for the applications Create and update Configuration Management plan for applications - Manage the service management office for the engagement and drive operational excellence - Understand the specific Process requirements of the Customer and gather the required inputs on Customer’s people practices and processes Organization structure ITIL Tools in-use as-is Process detail on current Vendors - Author the process documents and collaborate with the tools team (Internal / Customer) as required to customize the ITSM Tools in scope - Agree with the Customer on SLA/KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the SLA/KPIs/Metrics - Agree with the Customer on the reporting requirements and the templates to be used for the same - Plan facilitate and drive the process training in the engagement - Provide proper handholding of the Processes to the Service Manager / Process Owners / Auditors / team - Propose the Service Improvement plans (SIPs) to the Customer / Service Manager - Conflict management within the team and with Client Stakeholders - Manage and motivate performance of the team through reviews mentoring and development - Analyze the ticket data and come up with recommendations for portfolio rationalization & optimization - Define & implement multi-vendor governance metrics collection analysis & reporting *Thanks & Regards* *Mohd Azhar uddin* *Tel: 703-831-8282 Ext. 2526,(M) (315) 543-4232* *Email: [email protected] <[email protected]> * -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/project-managment/CAFp5OXg2qvFUVySNe5sHzAji_3fPg_Kjxp48BGnRMppqMmB8Dg%40mail.gmail.com.
