Hello,
*Greetings!* This is *Avanish* from *NLB Services*. We are a global recruitment company with a specialization in hiring IT professionals. One of our clients is looking for a *Windchill Support Engineer(Remote)* *Position: **Windchill Support Engineer* *Location: Remote* *Type: Contract* *Job Description:* *Primary Day-to-Day Responsibility* · 7+ years of experience in PLM and Windchill PLM business administration, Support, functionality and troubleshooting issues related to Windchill / PLM interaction with CAD (Creo, Solidworks, AutoCAD) and ERP · Strong hands-on experience in Windchill PLM application L2 and L3 support, resolving incidents, SRs, writing problem reports and involving in defining change requests, solving complicated tickets · Provide support to Windchill and CAD users across USA, Europe region · Very good customer facing skills to attend and drive status calls, present technical explanation and analysis of tickets, create reports, good in documentation · Hand-on experience in supporting configurations and troubleshooting Windchill and CAD integrations, CAD Workers and Visualization services in one or more of the following: Creo, Solidworks and AutoCAD, Solidworks experience is preferable. · Strong experience in working with Windchill 11.x / 12.x PDMLink/ Project Link and any other modules · Sound knowledge on EBOM, Part and Document management, Change Management and PLM-CAD-ERP integration scenarios · Working on Windchill configurations, duplicating issues, troubleshooting, investigation of technical problems and providing, tracking the resolution of those tickets. · Interact with Windchill users and IT team of customer to gather required inputs to resolve tickets · Create and publish knowledge base articles for re-use by customers and other project team members · Coordinate with PTC for timely resolution of PTC cases · Strong written and verbal communication skills to deal with customer issues over phone, email, and Ticketing tool like SNOW · Work as per Support SLAs *Secondary Responsibility* · Experience with designing and creating workflows and lifecycles · Good Debugging skills to narrow down to the issue in a customized environment. · Experience in working with Windchill Workgoup Manager · Experience in fixing code defects, enhancements, and customizations · Experience in data migration, Windchill update and Major Upgrade · Experience in vaulting & replica Configuration, working with Windchill Workgoup Manager, rehost/cloning · Knowledge on Windchill cluster, Cluster, and monolithic installations on Linux / Windows (Windchill Installer experience) on prod and pre-prod *Thanks & Regards,* *Avanish Pandey* --------------------------------------- *Next Level Business Services, Inc.* [email protected] *US*: *+1 (904) 290-8616 I Ext: 487* -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/project-managment/CAF47iYw-aZvszNO2ESSk%3DPa9KitdzVZBz7_tZzWjine1Xp3n%2Bg%40mail.gmail.com.
