Hello, Hope you are doing well, We have the below requirement open. Please send me your candidates updated Resume to *[email protected] <[email protected]>*
*Role : Program Manager with Major Incident Manager* *Location : Remote* *Visa : NO H1 Transfers* *Job Roles / Responsibilities: * The Major Incident Manager (Cross Organization) Technical specialist responsible for the management of the incident and problem management processes across all T&I support tiers. Responsible for the overall effectiveness for T&I’s incident management process and the flow of tickets between all T&I teams. Investigates and analyzes incidents for patterns, trends and root cause. Provides assessment for identification of root cause and problem sources. Coordinates meetings between T&I support teams to ensure problem resolution. Responsible for the management and execution of the Major Incident Management (MIM) process and leads the MIM process across T&I. Produces management level information including key performance indicators and reports. Responsibilities include, but are not limited to: • Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management; • Driving efficiency and effectiveness of the MIM process for T&I; *Thanks & Regards* *Mohd Azhar Uddin* *Tel: 703-831-8282 Ext. 2526 / (M) (315) 543-4232* *Email: [email protected] <[email protected]> * -- You received this message because you are subscribed to the Google Groups "project managment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/project-managment/CAFp5OXiJ3X-dftdkVsA8_BYmeTd1iuMYRcR8Ae0zO4WEzuLXmQ%40mail.gmail.com.
