Hi all, we regularly get user-questions to general mail-addresses or into our ticket-system. We currently use a default response with information about the different ways to get help (mailing-lists etc.). This answer is currently available in English and German, but we get also emails in other languages. Thus we think that it would help our users, if we could send them the general information in their own language.
Here is the English template: thank you very much for your e-mail and your interest in LibreOffice. Due to the increasing popularity of the free office suite, we receive lots of support requests day by day. Unfortunately, we can't reply personally to every e-mail, as our engagement in the project is completely on a volunteer basis and in our spare time. This often demands several hours of volunteer engagement per day, leaving no time to respond to individual requests. However, the Community does offer a large variety of mailing lists to support its users. We have compiled an overview at http://www.libreoffice.org/get-help/mailing-lists/ Please have a look at these pages, and send your inquiry to our mailing lists. Chances are high that your problem then will be solved very soon. Other options for help are our Nabble interface at http://nabble.documentfoundation.org and our Ask LibreOffice forum at http://ask.libreoffice.org Shouldn't these tips work for you, feel free to write again. Thank you for your understanding and have fun with LibreOffice, ------------------------ End of the template -------------------- I don't know which way is the easiest for the translation process (mailinglist or Pootle or ....). I thus need a volunteer who coordinate the translation process and send a copy of the translation to me. I'll put them into our ticket-system. Cheers, Andreas -- ## Developer LibreOffice ## Freie Office-Suite für Linux, Mac, Windows ## http://LibreOffice.org ## Support the Document Foundation (http://documentfoundation.org) ## Meine Seite: http://www.amantke.de -- Unsubscribe instructions: E-mail to [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/projects/ All messages sent to this list will be publicly archived and cannot be deleted
