Then you're probably not scraping it, or the custom exporter is returning
invalid data.
Check the value of the "up" metric in query browser for the given job and
instance, i.e. up{job="foo",instance="bar"}
"up" missing - scraping not configured.
"up" has value 0 - unable to communicate or data is bad.
"up" has value 1 - maybe partial scrape
Check logs at prometheus and exporter; check traffic between prometheus and
exporter with tcpdump. Also show example of the curl output.
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