In that case I'm not sure, as I don't use SNS. Could share the email with the JSON included, at least then we can see if it's coming from Alertmanager or SNS.
On Wednesday, March 19, 2025 at 12:44:30 PM UTC João Coelho wrote: > Checked and I'm using email, not email-json. > > A quarta-feira, 19 de março de 2025 à(s) 10:37:37 UTC, George Robinson > escreveu: > >> I'm not that familiar with SNS, but as far as Alertmanager is concerned, >> isn't it just sending a message to the SNS topic with the message in the >> template? The actual email notification format is something that is >> configured in AWS? I'm just looking at their FAQ *What are the different >> delivery formats/transports for receiving notifications? * >> https://aws.amazon.com/sns/faqs/ >> >> Perhaps you are using Email-JSON? If the message from Alertmanager >> contains YAML, I presume that YAML will be embedded in the JSON. >> On Wednesday, March 19, 2025 at 10:27:37 AM UTC João Coelho wrote: >> >>> In my Prometheus configuration file, I have the alertmanager_config >>> section, which includes routes, receivers, and template. However, I'm >>> facing an issue where the notification emails are always "the same", and in >>> JSON format, regardless of the template I use or whether templates are >>> defined. Can you help me with this? Is it possible to receive plain text >>> notifications with SNS? Am I missing something? >>> >>> Here's my Prometheus config: >>> alert_manager_definition = <<-EOT >>> template_files: >>> default_template: | >>> {{ define "sns.default.message" }}"receiver": "{{ .Receiver }}"{{ end }} >>> {{ define "sns.default.subject" }}[{{ .Status | toUpper }}{{ if eq >>> .Status "firing" }}:{{ .Alerts.Firing | len }}{{ end }}]{{ end }} >>> {{ define "__alertmanager" }}AlertManager{{ end }} >>> {{ define "__alertmanagerURL" }}{{ .ExternalURL }}/#/alerts?receiver={{ >>> .Receiver | urlquery }}{{ end }} >>> alertmanager_config: | >>> global: >>> templates: >>> - 'default_template' >>> route: >>> receiver: test-grafana >>> group_wait: 30s >>> group_interval: 5m >>> repeat_interval: 10m >>> group_by: [environment, alertname] >>> routes: >>> - receiver: 'grafana-test' >>> group_wait: 10s >>> matchers: >>> - alert_group="node_exporter" >>> - receiver: 'test-grafana' >>> group_wait: 10s >>> matchers: >>> - alert_group="otelcol" >>> receivers: >>> - name: 'test-grafana' >>> sns_configs: >>> - topic_arn: my-sns-topic >>> sigv4: >>> region: eu-central-1 >>> - name: 'grafana-test' >>> sns_configs: >>> - topic_arn: my-sns-topic >>> sigv4: >>> region: eu-central-1 >>> EOT >>> >>> Also tried somethings like these already: >>> alert_manager_definition = <<-EOT >>> alertmanager_config: | >>> route: >>> receiver: test-grafana >>> group_wait: 30s >>> group_interval: 5m >>> repeat_interval: 10m >>> group_by: [environment, alertname] >>> routes: >>> - receiver: 'grafana-test' >>> group_wait: 10s >>> matchers: >>> - alert_group="node_exporter" >>> - receiver: 'test-grafana' >>> group_wait: 10s >>> matchers: >>> - alert_group="otelcol" >>> receivers: >>> - name: 'test-grafana' >>> sns_configs: >>> - topic_arn: my-sns-topic >>> sigv4: >>> region: eu-central-1 >>> - name: 'grafana-test' >>> sns_configs: >>> - topic_arn: my-sns-topic >>> sigv4: >>> region: eu-central-1 >>> EOT >>> >>> alert_manager_definition = <<-EOT >>> alertmanager_config: | >>> route: >>> receiver: test-grafana >>> group_wait: 30s >>> group_interval: 5m >>> repeat_interval: 10m >>> group_by: [environment, alertname] >>> routes: >>> - receiver: 'grafana-test' >>> group_wait: 10s >>> matchers: >>> - alert_group="custom_exporter" >>> - receiver: 'test-grafana' >>> group_wait: 10s >>> matchers: >>> - alert_group="otelcol" >>> receivers: >>> - name: 'test-grafana' >>> sns_configs: >>> - topic_arn: my-sns-topic >>> message: 'There are {{ len .Alerts.Firing }} firing alerts, and {{ len >>> .Alerts.Resolved }} resolved alerts' >>> sigv4: >>> region: eu-central-1 >>> attributes: >>> test-am: prometheus >>> - name: 'grafana-test' >>> sns_configs: >>> - topic_arn: my-sns-topic >>> sigv4: >>> region: eu-central-1 >>> attributes: >>> test-am: amprometheus >>> EOT >>> >>> For all configs showed above, the email notification was alwyas the >>> same, in Json format. >> >> -- You received this message because you are subscribed to the Google Groups "Prometheus Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to prometheus-users+unsubscr...@googlegroups.com. To view this discussion visit https://groups.google.com/d/msgid/prometheus-users/6c4c137c-b444-42c4-a272-96c2011394bcn%40googlegroups.com.
