I got the exact response as tother Chris. As you've said, it's a mass produced reply.
Sent from my iPhone On 13 Nov 2012, at 20:26, Slau Halatyn <slauhala...@gmail.com> wrote: > Chris, > > Again, Avid is not aware of the issue, it's someone at Apple itself saying > it's a VoiceOver issue. That, however, is irrelevant. Don't even bring up > that point. Just keep coming back with the facts. I've supplied the link > earlier but here it is again: > http://avid.force.com/pkb/articles/en_US/Download/Pro-Tools-10-3-2-Downloads > This proves that Pro Tools 10.3.2 supports Mountain Lion and they've done the > necessary work. Don't relent. Just keep coming back with it. Yes, we'll all > get canned responses but keep going at it. > > Slau > > On Nov 13, 2012, at 3:17 PM, Christopher-Mark Gilland wrote: > >> Hello. >> >> I e-mailed Apple Accessibility regarding the issue with the counters, etc. >> not properly reading, as Slau had suggested that all of us do. Below is >> their response. In my humble opinion, though I don't want to be the one to >> shoot the black horse, this is so damn typical of them. I'm so sick of >> always hearing the same templated script: "Oh, it's not our falt. The >> developer needs to work harder." It's never Apple's falt. Maybe I'm just >> real hot as there is another onpgoing accessibility issue totally unrelated >> that they absolutely refuse to cooperate on, but I'm really getting sick and >> tired, I tell you, of them apparently never ever listenning when people like >> us who need accessibility implemented always put the raw meat back on the >> developer. They like thinking they're perfect, and that nothing's ever >> their flaw until proven otherwise. So, that leads me to my question of >> writing this mail: how do we then prove it to them, that in this case, >> they're wrong? I'd trust Slau with this more than I would anyone. If he's >> talked to Avid, and Avid directly says this isn't a P T issue, but more an >> underlying issue of OSX, which based on what I'm hearing elseware, does make >> complete sense, by the way, then I'm gonna be more promed to believe him, >> than someone who's never probably used ProTools a single day of their life. >> >> Sorry for the outburst of frustration. Maybe now I! am the one being >> extremely unfair, but come on! This is ridiculous, I mean let's just be >> realistic here. This is not the first time Apple has refused to help with >> accessibility until we pushed. And who do you think it was back in 2005 >> roughly with OSX 10.4 Tiger, that convinced them to put a screen reader, >> which wound up being Voiceover into the OS directly? Oh sure, there was >> Outspoken before then, and believe me, it worked wonderfully! but, who do >> you think put the fire under their feet to get on the train, if you will? >> That's right! the N? F? B. If it wasn't for them back in the days >> threatenning a lawsuit, now granted, it never came down to that, as Apple >> unwillingly complied, but that's just it, they did it unwillingly, then >> clamed they were committed. I'm not so convinced. >> >> If you wanna know more my reasonnings, this isn't the list for it. Write me >> off list, if you want, and I'll furtyher elaberate. >> >> Anyway, scroll down below my signature, and you'll find their response.Thank >> you kindly, >> >> Thank you kindly. >> Christopher-Mark Gilland. >> Founder of CLG Productions >> >> Blog: >> http://www.clgproductions.org >> >> Podcast: >> http://clgproductions.podhoster.com >> >> E-mail: >> ch...@clgproductions.com >> >> IMessage/Facetime: >> theblindmusic...@att.net >> >> Windows Live Messenger: >> ch...@blindperspectives.net >> >> Twitter: >> @gilland_chris >> >> Facebook: >> http://www.facebook.com/christopher.gilland >> >> Skype: >> twinklesfriend2007 >> >> Send me a fax from any standard fax machine: >> 704-697-2069 >> >> Google Voice: (Please use sparingly): >> 980-272-8570 >> >> >> ----- Original Message ----- From: <accessibil...@apple.com> >> To: <ch...@clgproductions.com> >> Sent: Tuesday, November 13, 2012 12:19 PM >> Subject: Re: Problem with accessibility in Mountain Lion >> >> >> Hello, >> >> Thank you for your email. Apple relies on each application developer to >> properly implement the necessary components into their applications that >> allow VoiceOver to work correctly. Unfortunately AVID has not provided an >> update for ProTools that would allow their software to work correctly with >> VoiceOver in OS X 10.8 Mountain Lion. We recommend that you contact AVID >> directly to provide them feedback on the features you are finding do not >> work. >> >> Apple Accessibility >> >> Your original message: >> >> Hello. >> >> Though I understand that this issue may come across as being something you >> all do not directly support, I genuinely hope and urge you guys here at >> Apple, to at least look into the situation as best you can. I am a >> professional musician who has been relying very heavily now for at least 4 >> years on the use of ProTools from Avid in my home recording environment. >> Recently, I've expanded and now have a full fledged recording studio which I >> bring clients to every day of the week, Monday through Friday. Regarding >> accessibility, here is the situation. After much research, and after much >> working with Avid directly, all of us... myself and Avid Engineering both >> have come to the following conclusion. >> >> Under Snow Leopard and Leopard, Pro Tools' counter displays read fine but >> under Mountain Lion, they're simply identified by labels like, "Main >> Counter, numeric text," "Edit Start Time, numeric text," etc. Under Snow >> Leopard and Leopard, edit modes and tool selections are spoken properly by >> VoiceOver but, under Mountain Lion, there's no way to tell what edit mode is >> selected or which tool is selected. >> >> We know that a programmer at Avid followed Apple's own guidelines and we >> know that the exact same version of Pro Tools behaves fine under snow >> Leopard and Leopard but not so under Mountain Lion. >> >> I'd appreciate very greatly and urge you all very strongly to look into this >> matter and try to figure out why this issue is occuring. It is going to >> make the music industry for blind individuals like myself become very very >> difficult, if not impossible if we cannot find a way to get this problem >> resolved in a timely manor. >> >> Thank you kindly, >> >> Christopher-Mark Gilland. >> Founder of CLG Productions >> >> Blog: >> http://www.clgproductions.org >> >> Podcast: >> http://clgproductions.podhoster.com >> >> E-mail: >> ch...@clgproductions.com >> >> IMessage/Facetime: >> theblindmusic...@att.net >> >> Windows Live Messenger: >> ch...@blindperspectives.net >> >> Twitter: >> @gilland_chris >> >> Facebook: >> http://www.facebook.com/christopher.gilland >> >> Skype: >> twinklesfriend2007 >> >> Send me a fax from any standard fax machine: >> 704-697-2069 >> >> Google Voice: (Please use sparingly): >> 980-272-8570 >> >> >> >
