Slau, I think it is a little missunderstanding, I meant when I logged in to my Avid account on the web and not Application Manager. However the below information is very helpful.
John > On Jul 2, 2016, at 12:29 PM, Slau Halatyn <[email protected]> wrote: > > The other day, John mentioned he wasn't seeing the latest update for Pro > Tools. If you suspect the App Manager isn't seeing an update, you can follow > the steps below to blow out the cache and it should fix the problem: > 1. Quit Application Manager from its menu-bar icon at the top of the screen. > a. Go to MacHD > Applications >Utilities > and open 'Activity Monitor'. > b. In the activity monitor interface, select the Process Name > ‘AvidAppManHelper’ from the column on the left-hand side, Then click the ‘X’ > button at the top left to quit the process. > You should no longer have any ‘Avid Application Manager’ related processes in > the ‘Process Name’ column of Activity Monitor. > > 2. Delete the following folders: > HD/Library/Caches/Avid/AppManager/Cache > HD/Library/Caches/Avid/AppManager/Db > HD/Library/Application Support/Avid/Licenses > > 3. Now once again go to MacHD > Applications > Avid > Application Manager, > but this time, double-click on the ‘AvidAppManHelper.app’ file and wait for > it to reappear in Activity Monitor’s Process list to ensure it’s started. > > 4. Now double-click the ‘AvidApplicationManager.app’ launch file to allow it > to start. > > NOTE: Make sure your internet connection on the machine is functioning > correctly, then, to be sure, wait at least 5 minutes to give it sufficient > time to start its process and connect to the Avid account log-in page. > > Hope that helps, > Slau > > -- > You received this message because you are subscribed to the Google Groups > "Pro Tools Accessibility" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
