Ya know, I kinda thought so. I have all the codes and ID's they'll need
right handy, so I'll do it in the a.m. Thanks for confirming yet again
how crummily inaccessible that site is for doing things one really needs
to do. They're great on selling and delivering the product, but their
aftercare Web support is, well, not so caring. LOL.
On 12/1/2020 12:17 PM, Slau Halatyn wrote:
Steve,
You do actually need to enter the renewal code on the Avid site. Best thing to
do, since you purchased from Sweetwater, is to have them TeamViewer into your
system and get it done efficiently.
HTH,
Slau
On Dec 1, 2020, at 10:47 AM, Steve Matzura <number6...@gmail.com> wrote:
I know this is an Avid problem and question, but I can't find where to go or
what to do on the Avid site to solve the following.
I bought an annual renewal package from Sweetwater at a discount. The email I
got said that activation codes for renewals don't need to be entered on the
Avid Website. Nevertheless, I logged in to my Avid master account to make sure
monthly billing was turned off. I could find no way to do this. I tried to use
the chat feature to talk with someone about this, but apparently that feature
isn't working, or it only works during certain times, because when I tried to
use it, nothing happened. Finally, since I jut bought a new computer and wish
to have my current system ID removed and replaced with the new one when it
comes, I couldn't find anywhere on the Avid site to do that, either. So, where
do I need to go on avid.com to get these things done--prevent double-billing
and remove my system ID?
Thanks in advance.
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