Hi,
(B
(BThank you for your E-mail and cheered to me. however, we have to do
(Bsometing
(Baction ASAP for the customer such matter and No time to rewrite or check by
(Bnative people at moment.
(B
(BSo be short and to the point for up grade matter as follows,
(B
(B1. There are discrepancy between the instruction guide and CD contents.
(B
(BCountermeasure: Plextor will amend the instruction guide in up-grade CD on
(BWeb site.
(B
(B2. If the upgrade CD is in the drive, it only see the control panel menu.
(B
(BCountermeasure: Plextor will amend the firmware in up-grade CD on web site
(Bto see
(B the all the menu.
(B
(B3.Provided up grade material is not acceptable format.
(B
(BCountermeasure: Plextor will provide the acceptable up-grade material that
(Bwould be via USB
(B through Exe file.
(B
(B4. Warning notice before up grade.
(B
(BCountermeasure: Plextor already up date the "UP grade Caution " on the web
(Bsite in order to
(B avoid the up grade fail as minimum as possible.
(B
(BI hope it may be understandable and if you have any question, please feel
(Bfree to contact to me.
(B
(BRegards
(BT.Nemoto
(B
(B
(B
(B
(B
(B "Carol Pearson"
(B
(B <[EMAIL PROTECTED] [EMAIL PROTECTED](B: <[EMAIL
(BPROTECTED]>
(B world.com> cc:
(B
(B $B7oL>(B: RE: PTR1 and PRS Updating
(BQuestion
(B 2004/08/24 16:32
(B
(B ptr1-users $B$XJV?.(B
(B
(B $B$7$F$/[EMAIL PROTECTED](B
(B
(B
(B
(B
(B
(B
(B
(B
(B
(BThank you for your message and I appreciate that you have taken the time
(Bto write.
(B
(BI do understand how to upgrade my unit since I had to do this the last
(Btime around but, on that occasion, I had to ask many questions to
(Bunderstand how to use the ISO file provided for upgrade. Please note
(Bthat my comments were around the use of this file and not directly about
(Bhow to upgrade once the files were burned onto the CD. Of course, had
(Bthis been my first time around, I would have had to ask those questions.
(B
(BI do feel that your instructions need to be written much more clearly in
(Bconcise English. I appreciate very much that English is *not* your
(Bfirst language but perhaps you can get someone who will translate
(Bproperly for you so that the difficulties of following your instructions
(Bare overcome. I would suggest that you use someone who knows little
(Babout the product and not a member of the list who perhaps knows a good
(Bdeal already so that you can be sure that these instructions are
(Bproperly understood.
(B
(BI hope this helps you to improve your service because you have a good
(Band very useful product and it is a shame to spoil it because of the
(Binstructions which are not understood.
(B
(B
(B--
(BCarol
(B[EMAIL PROTECTED]
(B
(B
(B
(B-----Original Message-----
(BFrom: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
(BSent: 24 August 2004 08:04
(BTo: [EMAIL PROTECTED]
(BSubject: PTR1 and PRS Updating Question
(B
(B
(BDear Customer,
(B
(BWe are sorry you$B!G(Bve experienced a loss time and confusion for PTR1
(Bfirmware up date as well as PRS.
(B
(BFirstly we acknowledge that there are indeed discrepancies between the
(Binstruction guide and CD contents as follows.
(B
(Ba) Revised User$B!G(Bs Guide in DAISY and text file does not include in this
(Bup grade CD
(B that you can download it from
(B
(Bhttp://www.plextalk.com/Downloads/PTR1UsersGuide.pdf 8 ( PDF format )
(B
(Bhttp://www.plextalk.com/Downloads/PTR1UsersGuide.txt ( text format )
(B
(Bb) Upgrade version of Plextalk Recording Software(PRS) does not include
(Bin this up
(B grade CD that you can download it from:
(B http://www.plextalk.com/europe/downloads_PRS2.02.html (14MB)
(B
(BSecondly we are learn such inconvenience situation by the user that it
(Bonly see the control panel menu, if the upgrade CD is in the drive. For
(Buser convenience we will fix it then release the revise firmware at our
(Bwebsite soonest. without change the version No.
(B
(B
(BThirdly we have to warn several point before up grade because there are
(Bsome modification for the up grade process.
(B
(B1) Be sure to read through Important notification and upgrade process on
(BCD guide.
(B2) Be sure to connect the AC adapter before upgrade.
(B3) Be sure to remove the PC card before upgrade.
(B4) Be sure to remove the USB cable before upgrade.
(B5) Be sure to confirm the mode of play as standard play by pushing
(Bnumber 3 key.
(B If the mode is special play, please change normal play by pushing
(Bnumber 3 key once.
(B6) Upgrade installation is automatically started, after the message that
(Btells you about
(B start of upgrade installation.
(B The upgrade installation process will take approximately two minutes.
(B
(BNote: During upgrade, do not touch any key and do not turn off the PTR1.
(B
(BFinally, we will revise such discrepancies and clearly indicated those
(Bwarning and new firmware soonest and if you feel you are not being given
(Bproper consideration, please contact to us.
(B
(BThank you for your patience and cooperation
(B
(BBest regards
(BTakeshi Nemoto
(BPlextor Co.,Ltd, / Shinano Kenshi Co.,Ltd.
(B
(B
(B
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(BChecked by AVG anti-virus system (http://www.grisoft.com).
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