Issue #10490 has been updated by Ken Barber.

Looking at #10392 it would seem to me that the main problem is with 
connectivity to your puppetmaster - not necessarily this fact not working. At 
least thats where I would be looking first.

Although this is mac address problem is still a bug no doubt.

You can always confirm this by overloading the mac address fact using 
environment variables:

    FACTER_macaddress=00:a0:e0:11:12:13 puppet agent -t

(or some other random mac address)

If its still broken - the problem with puppetmaster connectivity probably isn't 
the fact itself.
----------------------------------------
Bug #10490: macaddress fact errors when no macadress can be found
https://projects.puppetlabs.com/issues/10490

Author: Stefan Schulte
Status: Accepted
Priority: Normal
Assignee: 
Category: library
Target version: 1.6.x
Keywords: 
Branch: 
Affected Facter version: 


In `lib/facter/macaddress.rb` facter runs `ifconfig -a` on Linux and returns 
the first occurrence of the following regex as the macaddress

<pre>
/(?:ether|HWaddr) (\w{1,2}:\w{1,2}:\w{1,2}:\w{1,2}:\w{1,2}:\w{1,2})/
</pre>

But facter does not handle the case where none of the printed lines actually 
match the regular expression. E.g. (taken from #10392)
<pre>
# /sbin/ifconfig -a |egrep 'ether|HWaddr'
venet0    Link encap:UNSPEC  HWaddr 
00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
venet0:0  Link encap:UNSPEC  HWaddr 
00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00
</pre>

Actual error message
<pre>
Could not retrieve macaddress: private method split' called for nil:NilClass
</pre>


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