You could try adding:

path /facts
auth any
method find, search
allow *

before the deny entry at the end of the file and restarting your Puppet
master.

Or look for a similar entry and see if the allow line contains a specific
hostname or IP that doesn't match what you expect.

I don't know about Puppet Enterprise support arrangements.

  - Keith


On 25 March 2013 16:50, Red Cricket <red.cricket.b...@gmail.com> wrote:

> Thanks for the reply Keith.  I will definitively have to dig into the
> auth.conf, but the auth.conf I am using is the one created when I run
> ./puppet-enterprise-installer as per the PE 2.7 quickstart guide.  Is there
> a way to let puppetlabs know that there is a problem during the evaluation
> period?
>
>
> On Sat, Mar 23, 2013 at 4:18 AM, Keith Burdis <ke...@burdis.org> wrote:
>
>> Puppet runs fine on RHEL 6.2. It looks like your auth.conf is missing
>> some entries. Do you perhaps have an auth.conf.rpmnew you need to move into
>> place?
>>
>>   - Keith
>> Hi All,
>>
>> I am trying to follow the documentation at this link:
>>
>> http://docs.puppetlabs.com/pe/latest/quick_start.html
>>
>> When I get to the part where one runs ...
>>
>> sudo puppet agent --test
>>
>> I get this error message ...
>>
>> err: Could not retrieve catalog from remote server: Error 400 on SERVER:
>> Error 403 on SERVER: Forbidden request: red-cricket-pe-master
>> (xxx.xxx.xxx.xx) access to /facts/red-cricket-agent [save] authenticated
>>  at line 45
>> warning: Not using cache on failed catalog
>> err: Could not retrieve catalog; skipping run
>>
>> Both systems are Red Hat Enterprise Linux Server release 6.2 (Santiago)
>> ... maybe puppet does not support this version of redhat?
>>
>> Thanks
>> Red
>>
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