Jose,
It appears you are not the only one that has seen this -
http://projects.puppetlabs.com/issues/21109
Would you mind adding your comments to the ticket?


On Tue, Sep 3, 2013 at 12:22 PM, Jose Cambronero <[email protected]>wrote:

> Hi we're noticing in our environment intermittent windows agents becoming
> unresponsive and it's because of the lock file not being deleted.
> We are installing Puppet agent using the msi file, version 3.0.1.
> * Something that caught our attention is that the agents that have locked
> have been unchanged for a period of time.
>
> After investigating the Application event log, we are seeing the following
> 2 errors:
>
> Log Name:      Application
> Source:        Application Error
> Date:          9/3/2013 9:50:59 AM
> Event ID:      1000
> Task Category: (100)
> Level:         Error
> Keywords:      Classic
> User:          N/A
> Computer:
> Description:
> Faulting application name: ruby.exe, version: 1.8.7.370, time stamp:
> 0x4fede15f
> Faulting module name: msvcrt-ruby18.dll, version: 1.8.7.370, time stamp:
> 0x4feddff4
> Exception code: 0x40000015
> Fault offset: 0x00013152
> Faulting process id: 0x938
> Faulting application start time: 0x01cea8c5ae246efa
> Faulting application path: C:\Program Files (x86)\Puppet
> Labs\Puppet\sys\ruby\bin\ruby.exe
> Faulting module path: C:\Program Files (x86)\Puppet
> Labs\Puppet\sys\ruby\bin\msvcrt-ruby18.dll
>
>
> Log Name:      Application
> Source:        Application Error
> Date:          9/3/2013 9:51:00 AM
> Event ID:      1000
> Task Category: (100)
> Level:         Error
> Keywords:      Classic
> User:          N/A
> Computer:
> Description:
> Faulting application name: ruby.exe, version: 1.8.7.370, time stamp:
> 0x4fede15f
> Faulting module name: ADVAPI32.DLL, version: 6.1.7601.17514, time stamp:
> 0x4ce7b706
> Exception code: 0xc0000005
> Fault offset: 0x000149e5
> Faulting process id: 0x938
> Faulting application start time: 0x01cea8c5ae246efa
> Faulting application path: C:\Program Files (x86)\Puppet
> Labs\Puppet\sys\ruby\bin\ruby.exe
> Faulting module path: C:\Windows\syswow64\ADVAPI32.DLL
>
>
> Any suggestions as per what could be causing this issue and how to resolve
> it?
> BTW, if we manually delete the lock file then the agent reports back to
> the Puppet Master just fine.
>
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-- 
Rob Reynolds
Developer, Puppet Labs

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