Brett> #. Gather important information
    Brett>     Info such as Python version, operating system version, etc.;
    Brett>     anything that might have influenced the code that lead to the
    Brett>     bug.

I'd change this to something more explicit:

    # Gather important information
      * Python version
      * Operating system and version
      * Third-party modules installed/involved
      * Presence of user-written extension modules
      ... add your own faves here ...

I doubt that a wet-behind-the-ears Python programmer who only knows Windows
is likely to understand that Windows XP Home Edition (vs. CentOS 4) might be
a factor in the emergence of the bug.

Skip

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