On Thu, Nov 12, 2009 at 11:45 AM, Jacob Kaplan-Moss <ja...@jacobian.org> wrote: > On Thu, Nov 12, 2009 at 1:30 PM, Guido van Rossum <gu...@python.org> wrote: >> Yeah, but you're not exactly an average user. Most users don't know >> how to use a bug tracker. > > But they do know how to use mailing lists. Or IRC chats. Or support forums. > > Those places have (for many projects) tens, hundreds, or even > thousands of peers who are able and willing to help new users get > started. Only the package maintainers see comments on PyPI, meaning > we've got to deal with requests for support there manually. > > This isn't academic; just this morning a user asked a question on > Django's PyPI listing that would have been better asked on any of the > support channels we provide. I have no way of directing him there > besides lamely commenting after the fact, and then it just seems like > I'm giving him the runaround.
Maybe that's an example of a user who doesn't know how to use those support channels? I know I wouldn't bother with IRC even if it was the only way to get in touch with users, I hate it with a vengeance. (Though arguably I'm a special case -- whenever I show up everyone goes "ooooh, Guido is here." :-) And I might not want to sign up for a mailing list for a casual question. And what exactly is a "forum"? > Look, nobody's asking to kill the feature. We're asking to *make it > optional*, and to allow us to link to a more appropriate support forum > instead. Can you please explain to me what's wrong with that? I already said it was fine to make it opt-out. What more do you want? -- --Guido van Rossum (python.org/~guido) _______________________________________________ Python-Dev mailing list Python-Dev@python.org http://mail.python.org/mailman/listinfo/python-dev Unsubscribe: http://mail.python.org/mailman/options/python-dev/archive%40mail-archive.com