On 30.12.11 23:53 , Dr. Trigon wrote:
> While you are mentioning this (btw. thanks for this) - I had contact to
> other people e.g. on dewiki which do also complain about JIRA no beeing
> user friendly and so on - this should may be considered... But I am not
> aware of how many low-level-users (regarding programming skills) are
> actually reporting e.g. interwiki bot errors...
>
Hmm, did they say in what way it was not user friendly?

I have limited experience with it but only good.  I have found it easier 
to use and more robust than bugzilla, though not necessarily an easy 
switch.  I can see how a wikimedia editor who just wants to report a bug 
might find it overwhelming and full use of sub-tasks and components and 
the work flow and work history tools requires reading the documentation 
for all but the most intuitive, but I didn't find filing a bug difficult 
(and I'm almost certainly in your "low-level-users" at least as regards 
any programming skill - though I am experienced with work flow and 
project management concepts).

It seems well documented and easily linkable, not to mention it can be 
tied directly to TS FishEye so I think we could easily post patches and 
new proposed scripts to FishEye with complete back and forth linking to 
the issues they go with on JIRA.  This would then allow users, even 
those who don't have commit access, to post their version controlled 
code where others could tweak it, before it's committed to the wikimedia 
svn.

Unlike either our current system or bugzilla, projects can be divided 
into different "components" and issues can overlap.  As far as I can 
tell there is no need for junk like tracker bugs or keywords, though it 
does have "labels" which are like keywords.

Valhallasw said he has a script to move the bugs with but maybe we could 
try it out first without moving everything over.

TS-wiki (also integrated with JIRA/FishEye) is also available should we 
need it for a more static tracking of plans.  Though of course, moving 
to JIRA does not mean we have to make use of TS-wiki or even FishEye.

Doug

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