On Fri, Mar 22, 2013 at 2:13 AM, colin mcdermott <[email protected]> wrote: > Hi Rob > > Are we able to colate the tickets and look for common factors. (yes, I have > been reading too much about big data). > > Is this an all linux problem, all windows, etc. Which one of the 12 steps > works most often? >
Information tends to be incomplete. Typical case is a user reports the issue in Bugzilla, gives almost no details other than the surface symptoms, and then does not respond when we ask for more information. My guess is that they've already given up or moved on before we get back to them. But if we wanted a decision tree, I think it would start by asking whether there was a recent upgrade to AOO 3.4.0 or 3.4.1. If there was then the problem is most likely profile-related. -Rob > Cheers > > Colin > > On Fri, Mar 22, 2013 at 2:00 AM, Rob Weir <[email protected]> wrote: > >> Users report that they install 3.4.1 and spell checking is not >> working. Redd squiggly lines under every word. Currently we point >> users to an exhaustive and exhausting list of possible remedies for >> this on the Forum. Very unhelpful, IMHO. >> >> I assume that in reality there is one predominate cause and solution >> to this issue rather than a dozen. So what is the most-likely to >> work solution? I'd like to point the users to that first, and then >> the exhaustive list as a back up. >> >> Any ideas? >> >> -Rob >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: [email protected] >> For additional commands, e-mail: [email protected] >> >> > > > -- > Regards > > Colin McDermott > > 0433 400 256 --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
