Hi Rainer I agree - Bugzilla is not the place for philosophical debates. We should concentrate in real life usage issues and not in theoretical scenarios like issue 124683.
I also agree that keyword needmoreinfo has limited effectiveness. From my personal experience, many times information was requested with that keyword without response. And only when the bug status changed, the author suddenly reacted. Therefore, a set duration for needmoreinfo is valuable. I even agree that qa list is not the optimal place for reporting bugs. But unfortunately, users who encounter bugs lose their patience. And impatient users tend to disregard rules, including the rule that bugs should be reported in Bugzilla... Congratulations to all of us for the 4.1 release today. Edwin On Tue, Apr 29, 2014, at 21:13, Rainer Bielefeld wrote: > Hi Edwin, > > Bugzilla reports are not the appropriate place to discuss such > proceeding issues (what also is true for my comment before yours ...). > > (a) Bugzilla help for NEEDINFO is too vague. This key word should only > be used if it is obvious that the report is too vague and will not allow > to reproduce the bug, or if after intensive tests by an expert there is > a concrete suspect that reporter's observations depend on special > circumstances what can not be investigated by tests with acceptable > costs, but have to be investigated and told by reporter. > > (b) Needinfo may not be used if the reviewer coincidentally does not > have skills in that area. If reviewer knows an expert he should add the > expert to cc with short comment. If he does not know an expert he simply > should wait until someone with skills comes along, and if he thinks that > the reported issue is urgent enough, reviewer can ask for help on this list. > > In Issue 124683 it is obvious that it is useless to copy the autofilter > function with the cells with a vertical fill. We should avoid to make > fools of ourselves (QA team) asking a reporter for more explication in > such simple cases. > > (c) Additionally there is not an automatism for closing needinfo bugs. > Especially if the needinfo is appropriate (... concrete suspect that > reporter's observations depend on special circumstances ...) it might > also cause lots of tests (and some lucky chance) until the roots of the > problem can be found by reporter. Closing the issue report during that > efforts of course would be inappropriate. This 14 days rule only is a > recommendation for bugs where obviously no more relevant information can > be expected. > > @Edwin, @Jolatt: > "Issue 124770 - Wrong description for [email protected] mailing > lis": Your comments are completely unrelated to the request for a > necessary correction of the help text, what tells that the main purpose > of [email protected]. > > > > CU > > Rainer > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
