and often bugs are fixed without showing up in the bug tracker or mailinglist.
I often mailed/phoned to Marco and Jürgen and they fixed things quickly without it showing up on the bug tracker. Maybe I am lazy when discussing things on phone/mail, but small things can easily be fixed this way. Andreas On 12/16/2011 08:33 PM, Alex Mandel wrote: > On 12/16/2011 10:16 AM, Paolo Cavallini wrote: >> Hi all. >> Looking at the redmine stats, I think one good thing for the project would >> be to >> shoot Faunalia down: me and Giovanni Manghi alone opened about 20% of all >> tickets >> still open (14% of the total). >> Are we unlucky, or are other users lazy? >> All the best. > > One way to think about it is by dividing up the potential bug reporters > into groups: > * People with bugs who have no idea what's wrong and never ask > * People with bugs who ask on the mailing lists > * People with bugs who already are up on the mailing list traffic and > know how to use the bug tracker > * People with bugs who already are up on the mailing list traffic and > know how to use the bug tracker, who also know what to report and don't > fear messing up on a bug report or 2, have the time to adequately gather > bug info and are not core coders > * Core coders > > If I had to guess as to the % of users in each of those categories: > 70% > 23% > 5% > 2% > 0.1% > > So yes, lazy is a factor but not the only one. We should think about how > to make finding existing reports easier, better docs on how to deal with > errors for new/normal users, etc. More organized bug hunts to train bug > hunters (I plan to do one at some pt). > > Thanks, > Alex > > PS: I've experienced several issue where I didn't have time to go back > and try to repeat it in a way that would provide meaningful information. > For example, getting debug info on windows is not straightforward at all > but that is a huge segment of the user base. > _______________________________________________ > Qgis-developer mailing list > [email protected] > http://lists.osgeo.org/mailman/listinfo/qgis-developer _______________________________________________ Qgis-developer mailing list [email protected] http://lists.osgeo.org/mailman/listinfo/qgis-developer
