> These two guys at Hauppauge UK have always solved my problems: > > Ben Grant <[EMAIL PROTECTED]> > Elton Adams <[EMAIL PROTECTED]> Hmm, you obviously had access to better people than I did then.
> Their software needs nursing. In particular, it is vital you have a > compatible MSIE loaded. The picture viewing is using a modified MS > Internet explorer window (at least on the winTV software I was using). What got me was that it worked fine on the same PC with Win98 SE installed. And that has an older IE than WinXP! > To recover from a wrong driver installation, there is a complicated, but > well documented, backtrack path. You have to run a DOS program to clean > the system area and registry. Mine is dvbclear.exe, but there may be > others. HCWCLEAR.EXE in my case. Total clear out, that part did work brilliantly! > You would certainly have got in deep water using drivers from their > supplied CDs. As I said, not one of the four or five systems I > installed worked off the CDs. Even the latest drivers from their website failed to get it past the Found New Hardware Wizard stage. By the end I had an extensive collection of drivers from early Win95 days right up to their most recent (in one case unreleased) driver. > Drivers also must be installed before putting in the card - for my > systems anyway. At least their manuals make this clear. Installing the drivers before card installation didn't lock it up, it was the Found New Hardware Wizard stage each and every time. With the exception of installing the Windows 2000 drivers, it got past the Found new Hardware wizard, but the Win 2000 applications wouldn't run on XP and the XP applications complained about the drivers! I think I must have tried just about every combination of their software and as many versions of the drivers for my PC's hardware. Just about every attempt resulted in having to reinstall WinXP. It's bad enough when drivers don't work, but when they leave a trail of destruction behind them as well. I think I was right to accept there was no way the combination of XP, Win-TV-PCI and my PC was going to work. There comes a point where any more time wasted is just that, time wasted. I had the usual runarounds from their email help facilities with automated replies. Their service was so bad they sent me URLs for drivers updates etc that were incomplete several times me pointing it out. (large section of middle part of the uRLs replaced by .... characters making it impossible to even guess the address, luckily you can get everything from their main website). One possibility was that my card was an ancient one, going by the serial number. It's entirely possible there may be hardware differences making it incompatible with modern PCs, as I got exactly the same lockups on my son's PC as on mine. Yet it worked on this PC under WIn98SE, which was the only thing that kept me struggling as long as I did. Makes me quite glad to have been a QLer these past 20 years. Trying to sort out problems like that for 20 years would have driven me mad. At least guys like you, Stuart, Rich, Roy and Jochen have been SO helpful in sorting out our problems over the years, I don't see us getting personal service like thatfrom the large companies! Dilwyn Jones _______________________________________________ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
