I guess you have to be European to become flame bait on this mailing list. Here I thought my last message about support and SMSQ/E would send electronic fire and brimstone heading my way. Instead, It seemed like it made not a single blip on the radar.
So, I'll ask again, when we talk about support for SMSQ/E from the resellers (i.e. their value add), I don't know exactly what is meant. Does it mean bug fixes to SMSQ/E? Does it mean hard copy manuals? Does it mean hand-holding in getting SMSQ/E running and working? Does it means X free upgrades? Heck, is a less buggy version of SMSQ/E an "upgrade"? The license seems to make a big issue about the support from the vendors, but I really would like to know the extent and content of the support. I hope someone can educate me on this matter. Tim Swenson
